edison calle betancur

Managed client invoices and verified correct collection to ensure proper billing. Investigated financial disputes by reviewing contracts to validate charges for services provided.

Investigated credit processes for companies acquiring construction materials, including contacting references and credit agencies to gather information. Ensured timely follow-up on investigations, aiming for completion within five business days or less.

Supported the IDT COMPANY line as an assistant leader and managed internal processes as a Back Office administrator. Handled subscriptions, cancellations, and payment confirmations, while also resolving issues by collaborating with other departments.

Provided bilingual customer service for Viva Air's chat line, assisting with flight reservations, payments, and refunds. Resolved passenger inquiries regarding billing, booking changes, and operational issues.

Led the Tele-sales Success Card line team, managing staff and payroll reports. Supervised call quality and conducted follow-up meetings with clients to identify improvement opportunities and implement corrective actions.

Completed secondary education with a focus on general academic subjects. Gained foundational knowledge across various disciplines.

Studied information systems, gaining expertise in technology and system management. Developed skills in various aspects of information technology.

Completed a leadership course, enhancing skills in team management and strategic planning. Focused on developing effective leadership qualities.

Achieved intermediate and advanced proficiency in English through a structured language program. Developed strong communication skills in a second language.

Activities and societies: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, SAP, Zendesk, Google Worksheets

Acquired proficiency in various Microsoft Office tools, including Excel, Outlook, Word, and PowerPoint. Gained practical skills in essential business software.