Daniela Piedrahita

Provided customer support via web chat, CRM and calls, resolving inquiries promptly and empathetically; implemented process and reporting improvements that reduced response times by over 50%.

Provided integral customer advisory via call center, CRM and email, maintained and cleaned client databases to support reporting and commercial decision-making.

Supported inventory control and logistics processes, systematized inventory records using digital tools and ensured accurate stock levels and timely dispatches.

Activities and societies: Training in data cleaning, visualization, data storage and administration, Google Apps Script, Python, Power BI and related digital tools.

Completed a data analysis bootcamp covering data modeling, data storage/administration, and hands-on data analysis tools from August 2025 to October 2025.

Activities and societies: Studied supervised and unsupervised ML, Python for data manipulation, data processing and visualization, introduction to Google Cloud, and practical AI case applications.

Completed a diploma focused on practical applications of Artificial Intelligence and Machine Learning with emphasis on business problem solving.

Activities and societies: Practiced administrative management, inventory control, and documentation during university internship; involvement in general business management coursework.

Completed a degree in Business Administration with focus on administration and business management from January 2014 to December 2020.