I’m seeking roles as a Project Manager or Data Analyst that allow me to blend my passion for organization, automation, and data insights to enhance productivity and support smart decision-making within innovative teams.
DPOpen to opportunities
Daniela Piedrahita
@danielapiedrahita1
Business Administrator and Data Analyst in training, specialized in Customer Service and process automation.
ColombiaWhat I'm looking for
I’m a Business Administrator and Data Analyst with strong experience in Customer Service and process automation.
I’ve implemented improvements using Google Apps Script and Python, reducing response times by over 50%, and managing CRMs, digital schedules, and databases for medical and commercial teams.
I apply data cleaning, visualization, and modeling techniques using Power BI, Power Query, and cloud tools to support decision-making and optimize processes. Passionate about efficiency, I combine analytical thinking with customer-focused solutions to deliver measurable results
Experience
Work history, roles, and key accomplishments
NL
Current
Customer Service Specialist
Nexu - Bienestar Laboral
Feb 2023 - Present (2 years 8 months)
Provided customer support via web chat, CRM and calls, resolving inquiries promptly and empathetically; implemented process and reporting improvements that reduced response times by over 50%.
BS
Sales Advisor
Bemovil SAS
Aug 2021 - Feb 2022 (6 months)
Provided integral customer advisory via call center, CRM and email, maintained and cleaned client databases to support reporting and commercial decision-making.
NO
Administrative Intern
Norpack
Aug 2020 - Feb 2021 (6 months)
Supported inventory control and logistics processes, systematized inventory records using digital tools and ensured accurate stock levels and timely dispatches.
Education
Degrees, certifications, and relevant coursework
BD
Bootcamp en Análisis de Datos
Bootcamp Certificate in Data Analysis, Data Analysis
2025 - 2025
Activities and societies: Training in data cleaning, visualization, data storage and administration, Google Apps Script, Python, Power BI and related digital tools.
Completed a data analysis bootcamp covering data modeling, data storage/administration, and hands-on data analysis tools from August 2025 to October 2025.
CACorporación Universitaria Minuto de Dios – UNIMINUTO (Diplomado en Inteligencia Artificial)
Diploma in Artificial Intelligence, Artificial Intelligence / Machine Learning
2025 - 2025
Activities and societies: Studied supervised and unsupervised ML, Python for data manipulation, data processing and visualization, introduction to Google Cloud, and practical AI case applications.
Completed a diploma focused on practical applications of Artificial Intelligence and Machine Learning with emphasis on business problem solving.
CD
Corporación Universitaria Minuto de Dios
Bachelor of Business Administration, Business Administration
2014 - 2020
Activities and societies: Practiced administrative management, inventory control, and documentation during university internship; involvement in general business management coursework.
Completed a degree in Business Administration with focus on administration and business management from January 2014 to December 2020.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ColombiaAuthorized to work in
Social media
Job categories
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