Jhonny Enrique Flores Sanabria

I am a driven and detail-oriented professional with extensive experience in back-office operations, customer service leadership, and data labeling. My journey has been marked by a commitment to enhancing operational efficiency and fostering exceptional customer experiences. I thrive in dynamic environments, leveraging my organizational skills, leadership abilities, and analytical acumen to contribute to data-driven decision-making.

In my previous roles, I successfully led teams to improve performance and optimize operations. As a Back Office Supervisor at Claro Telemarketing, I improved team performance by 45% and contributed to the company's recognition as a top-tier partner. At Teleperformance S.A, I managed a team of 23 employees, focusing on KPIs and creating a positive work environment that reduced stress and increased productivity. Currently, as a Data Labeling Specialist at Lean Solutions Group, I am training AI to enhance logistics documentation efficiency, achieving a remarkable 90% accuracy between manual data and AI results.