Open to opportunities

Luisa Martinez

@luisamartinez

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Bilingual business management professional skilled in administration, logistics, and executive support.

Colombia

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What I'm looking for

I seek a bilingual administrative or operations role where I can provide executive support, improve processes, handle logistics and financial reporting, and grow within a collaborative, service-focused team.

I am a Business Management professional with an emphasis in International Business, bilingual in Spanish and English, who brings strong administrative, organizational and customer-service experience across remote and in-person roles. I excel at multitasking, rapid learning and executing responsibilities with commitment and a sense of ownership.

My background includes virtual executive assistance, logistics coordination, customer service, financial tracking and reporting, project organization (Asana) and use of tools such as QuickBooks, Salesforce and multiple collaboration platforms. I have delivered measurable results by improving scheduling, ensuring on-time deliveries, managing invoices and reconciling accounts while protecting sensitive information.

I am an adaptable team player with hospitality and teaching experience, comfortable supporting CEOs, coordinating cross-functional tasks and communicating effectively with international clients and stakeholders. I seek roles where I can apply my administrative leadership, operational discipline and bilingual communication to help companies scale and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Administrative/Executive Virtual Assistant

Current

LCD JM LLC

Sep 2025 - Present (5 months)

Provide executive virtual assistance including email management, weekly financial tracking (income vs. expenses), payment collection coordination, and ad-hoc CEO support to improve operational efficiency.

Executive Support Quickbooks Asana Google Workspace Communication

Administrative and Customer Service Assistant

De K-ché Artesanías

Mar 2020 - Nov 2025 (5 years 8 months)

Managed customer service, negotiated product costs, coordinated handmade product timelines and manufacturing follow-ups, and produced monthly financial reports to evaluate profit/loss and ensure on-time delivery and customer satisfaction.

Customer Service Financial Reporting Social Media Management Communication CRM

Virtual/Executive Assistant

Brixwork Real Estate Marketing Inc.

Jan 2024 - Jun 2024 (5 months)

Handled inbound inquiries, calendar and email management, invoicing and payment tracking, expense logging and bank reconciliation, and organized projects in Asana while providing executive support to the CEO.

Customer Service Calendar Management Quickbooks Invoicing Payment Tracking Asana Bank Reconciliation

Virtual/Executive Assistant

Midtown Couriers

Jan 2024 - Jun 2024 (5 months)

Supported the CEO with executive assistance, email responses, cold outreach for business development, recruitment and onboarding of drivers, and coordination of delivery schedules to improve operations.

Executive Support Cold Calling Recruitment Onboarding Scheduling Operations Coordination Communication

Logistic Coordinator/Appointment Scheduler

International Labor Service SAS

Oct 2021 - Apr 2022 (6 months)

Scheduled pickups and drop-offs for retail clients (Home Depot, Sam's Club, Costco, Walmart), monitored transport progress, and rescheduled shipments to mitigate delays and meet client delivery objectives.

Logistics Coordination Scheduling Client Communication Route Planning MS Office

Customer Service Agent (Bilingual)

Teleperformance Colombia

Jul 2021 - Sep 2021 (2 months)

Provided bilingual (English/Spanish) customer support to international clients, resolving issues promptly to achieve high customer satisfaction.

Bilingual Support Phone Support CRM Communication Multitasking Customer Satisfaction Troubleshooting

Guest Service Attendant

Charleston Santa Teresa Hotel

Nov 2017 - Mar 2020 (2 years 4 months)

Delivered bilingual guest services, arranged reservations and tours, coordinated private services and medical assistance, and resolved complaints to ensure exceptional guest experiences.

Guest Service Reserving Concierge Services Bilingualism Complaint Resolution Sales Hospitality

Reception Operator

Charleston Santa Teresa Hotel

Nov 2017 - Apr 2019 (1 year 5 months)

Managed inbound calls and reservations, maintained guest records and reports using Putty, and produced monthly guest service reports with data analysis to improve departmental performance.

Reception Reserving Putty Reporting Data Analysis Guest Relations

English Teacher

Centro de Inglés Internacional Personalizado – CEIPJ

Oct 2014 - Oct 2017 (3 years)

Taught English language skills (speaking, listening, writing, reading) to students, developing their communicative competence and fluency for practical use.

English Instruction Curriculum Development Lesson planning Classroom Management Student Engagement Teaching

Purchase and Administrative Assistant

Carlos Jara SAS

Nov 2013 - May 2014 (6 months)

Supported purchasing operations by reviewing invoices, preparing requisitions and orders, evaluating suppliers, organizing files, and assisting HR with payroll tasks.

Purchasing Invoice Review File Management Administrative Support Payroll Communication

Administrative Assistant

Inversiones JIMAR SAS

Dec 2009 - Jan 2010 (1 month)

Managed administrative filing, performed bank deposits, attended suppliers and clients, and provided general administrative support to the department.

Administrative Support Deposits Supplier Relations Client Communication Office Administration Microsoft Office Organization

Logistics Support and Translator

International Table Tennis Federation

Dec 2009 - Dec 2009 (0 months)

Provided logistics support and Spanish-English translation for the Swedish team during the 2009 World Table Tennis Championship to ensure smooth coordination and pleasant stay.