Elisenia Cifuentes torres

Coordinated legal case referrals, contacting clients for authorization and identifying accepting law firms. Managed referral fee agreements, monitored case status with receiving firms, and oversaw settlement processes for fee disbursement. Tracked leads from various sources, generated reports, and provided departmental support.

Managed marketing for a family business using Google, Facebook, and Instagram ads, promoting events and discounts. Handled inventory, ordered supplies, operated cash registers, processed payments, and trained new hires.

Served as the primary contact, managing communication via phone and email for residents and property owners. Resolved issues including rent, maintenance, conflicts, and utility collection, and managed incoming leads for property listings and management services. Handled legal documentation, administrative tasks, and acted as a liaison between departments.

Researched and engaged potential clients to understand needs and align them with business offerings, including customer service and chat support. Managed client interactions, tracked leads using CRM systems, handled inbound calls and chats, and provided product/service demonstrations.

Managed daily customer calls regarding deliveries, shipping, exchanges, delays, and returns for Amazon. Generated tickets for account issues and fraud, provided product training to new employees, and maintained records of interactions and transactions.

Handled customer service via voice and chat for a US insurance company, managing calls, emails, and chats daily. Created warranty requests, uploaded contract info, reported issues, set appointments, ordered parts, collected payments, and handled escalations using RingCentral, AVAYA, and CRM 360.