Joshua Gana
@joshuagana
Microsoft 365 Support Ambassador at Microsoft Corporation who migrated client accounts to Exchange Online and OneDrive.
NigeriaWhat I'm looking for
At Microsoft Corporation, I administer daily Microsoft 365 operations and support clients with subscriptions, hybrid storage, and system updates. I also migrated client business accounts from Google Workspace, Zoho Workplace, and on-premises Exchange to Exchange Online, OneDrive, Forms, and Calendars.
Previously, at Tek Experts, I supported Microsoft 365 administration and migrations, including setting up Intune profiles so clients could access work profiles on personal devices while keeping company data within the Intune portal. I’m Microsoft 365 Certified: Administrator Expert, with experience across Azure/AD, Windows Server, and PowerShell.
Experience
Work history, roles, and key accomplishments
Administered daily M365 operations for global clients, resolving subscription and license issues, and orchestrating migrations to Exchange Online, OneDrive, Forms, and Calendars.
IT Support Specialist
FAOCON Nigeria Limited
Jun 2024 - May 2025 (11 months)
Delivered expert-level technical support, managed system setup and configuration, and spearheaded technical projects ensuring timely and budget-compliant completion.
Technical Engineer M365 Concierge
Tek Experts
Oct 2023 - Jan 2025 (1 year 3 months)
Managed daily system administration for global clients, facilitated hybrid storage infrastructure, and executed system migrations to Microsoft 365 services.
Digital Product Customer Service
UNDP
Jan 2023 - Oct 2023 (9 months)
Provided customer service for digital products, validated KYC and credit history, and guided customers through investment options and trades.
IT Support Analyst
Icecool Contracts Limited
Sep 2021 - Jan 2023 (1 year 4 months)
Delivered IT support services, established Microsoft Office and Office 365 for over 200 computers, and configured networking equipment and surveillance systems.
Customer Service Agent
Jumia Nigeria
Jun 2021 - Sep 2021 (3 months)
Managed customer records and contacted 50-70 customers daily to confirm orders, monitoring delivery processes and providing updates.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Computer Science
2021 - 2023
Pursued a Master of Science in Computer Science at the University of Lagos from 2021 to 2023.
Ibrahim Badamasi Babangida University Lapai
Bachelor of Science, Computer Science
2014 - 2018
Completed a Bachelor of Science in Computer Science at Ibrahim Badamasi Babangida University Lapai from 2014 to 2018.
Tek Experts Nigeria
Microsoft 365 Certified: Administrator Expert, Microsoft 365 Administration
Earned the Microsoft 365 Certified: Administrator Expert certification in November 2023.
Coursera
Technical Support Fundamentals, Technical Support
Completed the Technical Support Fundamentals course in June 2022.
Coursera
HTML, CSS, and JavaScript for Web Development, Web Development
Completed the HTML, CSS, and JavaScript for Web Development course in February 2022.
Alison
Certificate in C++ Programming, Programming
Earned a Certificate in C++ Programming in November 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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