Looking for a job

ayanfeoluwa kolawole

@ayanfeoluwakolawole

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I deliver secure Microsoft 365, Azure, and hybrid infrastructure solutions that improve uptime and customer outcomes.

Nigeria

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What I'm looking for

I'm looking to deliver secure, scalable cloud and hybrid infrastructure, improve customer outcomes, automate administration, and help teams adopt Microsoft 365, Azure, and AI tools.

I've delivered hybrid and cloud infrastructure projects at Dimension Data, administered Microsoft 365 tenants, and translated client requirements into scalable deployment blueprints. My work has improved deployment efficiency by 25% while strengthening configuration, security, and user lifecycle management.

Across Microsoft, Tek Experts, and Digital Autonomy Information Technology, I've supported Microsoft 365, Azure, Exchange Online, Windows Server, and network environments. I use PowerShell to automate provisioning and auditing, train users on Copilot and Cognitive Services, and improve service delivery through practical, customer-focused support.

Experience

Work history, roles, and key accomplishments

Current

Delivery Implementation Architect

Current

Dimension Data

Aug 2023 - Present (3 years 1 month)

Delivered 10+ enterprise IT infrastructure projects, ensuring full deployment of hybrid and cloud-based solutions on time and within scope. Collaborated with Solution Architects to translate complex client requirements into scalable infrastructure blueprints, boosting deployment efficiency by 25%.

Microsoft 365 Azure Hybrid cloud Infrastructure Deployment Solutions Architect PowerShell Technical Documentation Identity Lifecycle Management

Customer Success Manager (Remote)

Microsoft

Dec 2024 - May 2025 (5 months)

Led global technical support and advisory services for Microsoft 365, empowering businesses to achieve more. Crafted customer-centric strategies supporting product-led growth and long-term client success.

Customer Success Microsoft 365 Technical Support Data Driven Insights Team Leadership Product Feedback Service Delivery

Cloud Support Specialist (Remote)

Microsoft

Mar 2023 - Nov 2024 (1 year 8 months)

Delivered expert-level Microsoft 365 and Azure support to 100+ enterprise and SMB clients globally, resolving complex technical issues and onboarding challenges. Maintained industry-leading 190+ SSAT score and 40%+ feedback rate.

Microsoft 365 Azure Technical Support Customer Onboarding PowerShell Automation AI Adoption Microsoft Copilot Cognitive Services

Technical Support Engineer (Server Admin – Level 2)

Dimension Data

Aug 2022 - Aug 2023 (1 year)

Resolved over 1,000 Tier 2 tickets annually with a 95% SLA adherence rate, reducing critical incident escalations by 40%. Diagnosed and optimized server environments, achieving a 20% improvement in system performance and uptime.

Server Administration Troubleshooting Incident Management SLA Management Documentation Asset Tracking Performance Optimization

Technical Support Engineer (Exchange – Level 2)

Tek Experts Nigeria

Jul 2021 - Aug 2022 (1 year 1 month)

Resolved 60+ weekly support tickets, primarily Exchange Online issues, while maintaining a customer satisfaction rate above 95%. Automated mailbox provisioning and identity management tasks using PowerShell, reducing response times by 35%.

Exchange Online PowerShell Identity Management Email Migration Backup Operations Customer Support Escalation Management

Network / System Engineer

Digital Autonomy Information Technology

Apr 2018 - Jun 2021 (3 years 2 months)

Engineered and deployed SD-WAN and LAN solutions supporting 200+ users across multi-site SMEs. Implemented centralized backup systems with 99.9% recovery assurance, improving disaster readiness.