Open to opportunities

Young Owai

@youngowai

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I’m a System Administrator specializing in Windows Server, Microsoft 365 support, and server security.

Nigeria

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What I'm looking for

I’m looking for a role where I can own technical support and system administration end-to-end—strengthening Microsoft 365 and Windows Server operations, improving security and uptime, and using ITIL-driven processes to deliver reliable, measurable outcomes.

I’m a System Administrator and first point of contact for technical inquiries, owning support tickets end-to-end with timely, accurate first call resolution. I monitor system health and performance metrics, document resolved issues to build a practical knowledge base, and ensure policies and procedures are fully implemented.

Across my roles, I’ve installed, configured, and maintained Windows Server environments, planned and executed server upgrades, and managed Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. I also bring strong incident and security focus—ensuring infrastructure compliance with security best practices, performing security monitoring and tests, and using ITIL (V4) to improve service delivery through SLA-driven troubleshooting and escalation.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Bluechip Technologies

May 2024 - Present (2 years 1 month)

Served as first point of contact for customer/user technical support, triaging and resolving common issues and escalating complex cases with documented handoffs. Administered Windows Server environments and Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) including upgrades, security compliance checks, and troubleshooting.

Windows Server Microsoft 365 Administration Exchange Online SharePoint Online PowerShell Incident Management Azure

M365 Technical Support Engineer

Tek Experts Nigeria

Apr 2023 - Apr 2024 (1 year)

Provided Microsoft 365 support for Exchange, Teams, and SharePoint to business customers, owning issues through resolution and following escalation procedures to appropriate teams. Performed Exchange Online administration and monitoring (including mail flow) and supported M365 service health and governance.

Microsoft 365 Support Exchange Online Exchange Mail Flow Monitoring Microsoft Teams SharePoint Online Incident Management Escalation Management M365 Governance Troubleshooting

Technical Support Engineer

9mobile

Jan 2023 - Jul 2023 (6 months)

Delivered end-to-end IT technical support, including LAN/WAN design, monitoring, and performance optimization. Implemented and maintained network security controls (firewalls, intrusion detection, and access policies), managed backups and recovery, and maintained troubleshooting and network documentation.

LANs & WANs Intrusion Detection Backup And Recovery Incident Management IT documentation

End User Support Engineer

Cwg Plc

Jul 2022 - Dec 2022 (5 months)

Provided end-user support by troubleshooting software and hardware issues, servicing and upgrading Windows devices, and supporting Outlook and staff PC/mobile workflows. Supported the network team by monitoring and resolving logged server issues and maintained IT documentation and asset records.

end user support Windows Troubleshooting Microsoft Outlook Support PC And Mobile Support software upgrades Network Server Support Hardware Maintenance Technical Documentation