Amure Oluwakemi

I’m a System Administrator with 8 years of progressive IT experience, transitioning from customer service and Microsoft 365 consumer support into systems administration. I bring a strong foundation in user support, system reliability, and IT operations, and I’m focused on solving complex issues while keeping services secure and dependable.

At Polaris Bank Limited, I managed Active Directory domains and lifecycle activities for user and administrator accounts, administered Microsoft Exchange for end-user Outlook support, and handled SCCM administration for streamlined deployments and updates. I’ve also migrated users from on-premises environments to Office 365, improving collaboration and accessibility, and I optimized Forcepoint DLP release code to improve local hard drive utilization and system efficiency.

My systems work spans VMware and infrastructure operations: I administer servers via VMware vCenter to ensure high availability and performance, oversee patch deployment and system updates, and monitor application performance while collaborating with developers to resolve bugs. I also remediate system vulnerabilities based on security recommendations, maintain Forcepoint Enterprise Antivirus, and support internal communication through Microsoft Skype for Business administration.

Before this, I served as a Microsoft 365 Technical Lead at Tek Experts, acting as first line of contact for critical Azure and Office 365 migration issues, mentoring team members to reach a monthly rating of 4.8, and handling security inquiries (firewall, Azure secure score, DLPs, and DDOS issues). I’ve also worked as a Tier 2 Microsoft 365 Technical Support Engineer and Technical Support Engineer, where I troubleshoot escalated tickets, maintain technical documentation, and mentor engineers to improve team performance and SLA compliance.