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Tolulope Ojo

@tolulopeojo1

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Microsoft 365 Administrator at Lifted - Upwork, resolving over 1,500 customer issues and managing cloud environments.

Nigeria

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What I'm looking for

I’m looking for a challenging position in a dynamic, well-structured organization where I can apply my knowledge and skills, contribute to organizational goals, and continue my professional growth.

At Lifted - Upwork, I resolve technical issues for Microsoft customers and manage Microsoft 365 environments. I’ve resolved over 1,500 customer issues worldwide and supported mailbox migrations, retention policies, and data protection operations.

At True.Org Cloud, I assisted with onboarding over 100 organizations to Microsoft services, including Microsoft 365 Applications, Dynamics 365 CRM, Power Applications, and Power Automate. I also supported customers through desktop solutions, chat, email, and calls.

At Tek-Experts, I supported administrators and end users across Microsoft 365 services, including Exchange, SharePoint, Microsoft Teams, and OneDrive. I managed Office 365 tenants and researched solutions to customer issues.

Earlier, I taught Computer Science courses at Landmark Polytechnic and installed and configured operating systems and application software. I hold an M.Sc. in Computer Science and certifications in AWS, Microsoft 365, Azure, identity and access, security operations, and project management.

Experience

Work history, roles, and key accomplishments

Current

Microsoft 365 Administrator

Current

Lifted - Upwork

Nov 2022 - Present (4 years)

Served as primary technical liaison for Microsoft Enterprise clients, resolving over 1500 technical issues worldwide. Managed Azure Active Directory, Windows server, Exchange server, and Office 365 cloud environment using PowerShell.

Microsoft 365 Azure Active Directory Windows Server Exchange Server Office 365 PowerShell Data Protection Backup and Restore DNS Mailbox Migration Retention Security Training

Senior IT Consultant

True.Org Cloud

Nov 2021 - Oct 2023 (1 year 11 months)

Provided IT support via desktop, chat, email, and calls, onboarding over 100 organizations to Microsoft services. Documented error reports, monitored performance metrics, and assisted in creating training materials.

IT Support Microsoft 365 Dynamics 365 CRM PowerApps Power Automate Troubleshooting Documentation Performance Monitoring Training

Technical Support Engineer

Tek-Experts

Sep 2020 - Jan 2022 (1 year 4 months)

Supported administrators and end-users of Microsoft 365 technologies, escalated tickets to product teams, and managed Office 365 tenants. Met KPI metrics and performed research on solutions.

Microsoft 365 Exchange SharePoint Microsoft Teams One Drive Sway Forms PowerShell Troubleshooting KPIs Microsoft 365 Administration

Direct Sales Agent/ Customer Relationship Executive

Fidelity Bank PLC

Mar 2020 - Sep 2020 (6 months)

Logged, escalated, and resolved incidences, conducted periodic scans of customer links, and communicated with customers to sustain relationships. Drove sales and met KPI targets.

Customer Relationship Management Sales Incident Management Communication Skills KPIs

Computer Science Lecturer/ IT Administrator

Landmark Polytechnic

Oct 2018 - Mar 2020 (1 year 5 months)

Taught computer science courses, installed and configured operating systems and software, and monitored computer systems and network connectivity. Provided support to staff and students.

Teaching Computer Science Operating System Software Installation Network Connectivity IT Support

Education

Degrees, certifications, and relevant coursework

University of Lagos

Master of Science, Computer Science

2019 - 2020

Pursued a Master of Science in Computer Science at the University of Lagos, Akoka, Lagos State.

Crawford University

Master of Business Administration, International Business

2017 - 2019

Completed a Master of Business Administration in International Business at Crawford University, Igbesa, Ogun State.

Crawford University

Bachelor of Science, Computer Science and Technology

2012 - 2016

Grade: Second Class (Upper Division)

Earned a Bachelor of Science (Hons) in Computer Science and Technology with Second Class (Upper Division) from Crawford University, Igbesa, Ogun State.