Chinedu Nwude-Aga
@chinedu_nwudeaga
SaaS admin and tech support, with an in-depth knowledge of Microsoft 365 hybrid and cloud solutions after working with 2 Microsoft delivery partners.
NigeriaWhat I'm looking for
On Upwork, I provide Microsoft 365 administration support, resolving technical incidents through email, chat, phone, and ticketing systems. I consult with administrators on tenant configuration, mailbox migration, and Microsoft 365 workloads including Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business.
At Tek-Experts, I supported corporate customers with Exchange, Outlook, and cloud identity issues, including reproducing issues in a test environment and providing solutions and preventive guidance.
Across my full-time and freelance roles, I resolved over 2,500 support requests and maintained an average customer satisfaction rating of 4.86/5.
Experience
Work history, roles, and key accomplishments
Provided remote Microsoft 365 administration and support, resolving technical incidents via omnichannel channels and consulting on best practices, tenant configuration, and mailbox migration.
Exchange Enterprise Technical Admin Support
Tek-Experts
Aug 2022 - Jan 2024 (1 year 5 months)
Delivered advanced troubleshooting for corporate customers on Cloud Identity, Active Directory, Exchange Online, and Outlook, collaborating with cross-functional teams and providing preventive guidance.
Information Technology Instructor
Klinnicapps Academy
Jul 2021 - Jul 2022 (1 year)
Provided technical assistance to the ICT department, instructed hands-on computer operations, and recommended software and applications to keep the institution updated.
Accounts Data Entry and Analysis
Capuchin Schools
Jan 2020 - Dec 2020 (11 months)
Managed data entry of school finances, profits, expenses, assets, and liabilities, and balanced accounts while providing technical assistance and software updates.
Web Developer
TehilahBase
May 2017 - Oct 2017 (5 months)
Developed web applications using HTML, CSS, JavaScript, PHP, and frameworks like Bootstrap and CodeIgniter, and contributed to solving software development issues.
Education
Degrees, certifications, and relevant coursework
Coursera
Getting Started with Data Analytics on AWS, Data Analytics
Completed Getting Started with Data Analytics on AWS in May 2023.
Udacity
Introduction to Python programming, Computer Science
Completed Introduction to Python programming course.
Nnamdi Azikiwe University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Nnamdi Azikiwe University, Awka.
Coursera
Marketing Analytics Foundation, Marketing Analytics
Completed Marketing Analytics Foundation in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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