Open to opportunities

Adnan Hassan

@adnanhassan

Message

Dedicated IT Support professional

Nigeria

Message

What I'm looking for

Committed to implementing best practices for IT security and compliance while providing training and support to users to maximize their productivity.

As a seasoned IT Support professional, I have extensive experience in troubleshooting, problem resolution, and user assistance. I am proficient in providing technical support for hardware, software, and network issues, ensuring seamless operation of IT systems. With a strong focus on customer service and effective communication, I have demonstrated the ability to work in fast-paced environments, prioritize tasks, and maintain documentation to enhance operational efficiency.

In my current role as Cloud Support Engineer at Tek Experts, I provide technical support to users across Microsoft 365 applications, troubleshoot M365 issues, and administer user accounts, groups, and licensing through Microsoft 365 Admin Center and Azure Active Directory. I have also implemented data backup strategies and recovery solutions for Microsoft 365 data to prevent loss and ensure business continuity.

With a strong background in IT support and administration, I am committed to implementing best practices for IT security and compliance while providing training and support to users to maximize their productivity.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Tek Experts

Jan 2024 - Present (1 year 5 months)

Provide technical support for Microsoft 365 applications, troubleshoot issues, administer user accounts, and implement data backup strategies. Collaborate with teams to enhance system performance and ensure data security.

Azure Active Directory PowerShell Data Loss Prevention Multi Factor Authentication User Training Troubleshooting Security Compliance

Endpoint Manager Administrator

Device Management

Jan 2023 - Jan 2024 (1 year)

Enrolled and managed devices using Intune, configured security policies, and monitored compliance. Provided support for users and collaborated with IT teams for integration.

Intune Device Management Security Policies Compliance Monitoring Troubleshooting Reporting Tools

System Support Administrator

Octave Incorporations

Jan 2023 - Jan 2024 (1 year)

Managed technical support for hardware and software issues, maintained Microsoft 365 applications, and ensured optimal performance of IT systems. Administered Active Directory and monitored network connectivity.

Active Directory Windows Server Troubleshooting Systems User Support Group Policies

Vigilance Strategy and Monitoring

Ikeja Electric

Jan 2019 - Jan 2023 (4 years)

Contributed to strategies that improved billing and reduced commercial loss. Co-founded an in-house training academy and provided IT support to enhance productivity.

Strategic Planning IT Revenue Management Customer Support Auditing Collaboration Project Management

IT Solutions Support

Smart Web Nigeria Limited

Oct 2016 - Jan 2018 (1 year 3 months)

Provided hardware and software support, maintained IT infrastructure, and trained staff on IT systems. Managed security protocols and configured network devices.

Technical Support Hardware Software Management Security Protocols User Training Configuration System Configuration

Education

Degrees, certifications, and relevant coursework

Abubakar Tafawa Balewa University

Bachelor of Engineering, Electrical and Electronics Engineering

2010 - 2015

Studied Electrical and Electronics Engineering, focusing on the principles of electrical systems, electronics, and telecommunications. Developed skills in circuit design, signal processing, and system integration.