@adanuochemichael
Microsoft 365 support specialist at Upwork who administers Exchange Online, Teams, SharePoint, and cloud identity for users.
NigeriaAt Upwork, I administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. I manage mailboxes and mail-flow settings, support cloud identity and authentication, and investigate service issues.
At Tek Experts (Microsoft), I handled escalated technical support cases and coordinated team priorities as a Technical Lead. Earlier, I supported corporate customers with Active Directory synchronization, Azure AD Connect, Microsoft 365, and Exchange Online issues.
Work history, roles, and key accomplishments
Provided Microsoft 365 and IT support, including user and group management, Exchange Online administration, and security configuration. Managed mail flow, retention policies, and cloud identity and access control.
Tek Experts
Aug 2022 - Dec 2022 (4 months)
Coordinated team priorities and delivery goals, handled escalated cases, and supported engineers with troubleshooting and action plans. Identified operational risks and organized training sessions.
Tek Experts
Apr 2021 - Jul 2022 (1 year 3 months)
Provided advanced technical support for Microsoft 365, Exchange Online, and security and compliance issues. Collaborated with subject-matter experts and managed escalations for corporate customers.
Union Bank of Nigeria
Jan 2020 - Apr 2021 (1 year 3 months)
Supported Microsoft Office 365 users and resolved hardware, software, and application issues within service levels. Configured and upgraded workstations and provided remote/VPN support.
Union Bank of Nigeria
Jan 2018 - Aug 2020 (2 years 7 months)
Processed a high volume of customer requests while maintaining service quality and satisfaction. Responded to enquiries and routed complex requests to specialists.
St. Michaels Nursery / Primary School
Jan 2017 - Apr 2018 (1 year 3 months)
Taught classes at a nursery and primary school, focusing on student development and learning outcomes.
Degrees, certifications, and relevant coursework
Training, Data Analysis
2020 - 2020
Completed data analysis training covering Advanced Microsoft Excel, Power BI, and SQL.
Bachelor of Science, Mathematics / Computer Science
2011 - 2015
Pursued a Bachelor of Science degree in Mathematics and Computer Science.
Certificate, Computer Science
2009 - 2010
Earned a certificate in Computer Science and Hardware Restructuring.
Software and tools used professionally
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