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DADA OBAFEMI

@dadaobafemi

Microsoft 365 support specialist at Microsoft, deploying cloud services and administering security and compliance capabilities.

Nigeria

Message

At Microsoft, I deploy and administer Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. I also support migrations and manage identity synchronization between Microsoft cloud services and on-premises environments.

I implement Microsoft 365 security and compliance capabilities, including DLP, retention policies, litigation holds, and eDiscovery. I troubleshoot service issues, coordinate escalations, and create technical documentation to help users and stakeholders understand resolutions.

Experience

Work history, roles, and key accomplishments

Current

Modern Workplace Consultant

Current

Microsoft

Jun 2021 - Present (5 years 5 months)

Deploy and administer Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Skype for Business. Support migrations, identity synchronization, and security/compliance capabilities while troubleshooting and documenting issues.

Microsoft 365 Exchange Online SharePoint Online OneDrive For Business Microsoft Teams Skype For Business PowerShell Identity Synchronization DLP Retention Legal Holds eDiscovery Troubleshooting Documentation

Customer Support Engineer

Connect Base

Oct 2021 - Apr 2022 (6 months)

Provided technical troubleshooting and resolution for customers using the C2F platform. Documented issues and resolutions in Zendesk and collaborated across teams to resolve technical and customer-service issues.

Technical Support Troubleshooting Zendesk Documentation Customer Service

Technical Lead / SME

Tek-Experts

Nov 2020 - May 2021 (6 months)

Provided technical floor support, case management, and escalation handling. Served as a technical escalation resource and coached support engineers to close knowledge gaps.

Technical Support Escalation Management Case Management Coaching Mentorship

Technical Support Engineer

Tek-Experts

May 2019 - Oct 2020 (1 year 5 months)

Served as primary technical contact for advanced troubleshooting and incident resolution. Managed critical issues by establishing action plans and coordinating with stakeholders and escalation teams.

Technical Support Incident resolution Troubleshooting Stakeholder Management Escalation Management

System Engineer

African Foundries

Nov 2015 - May 2019 (3 years 6 months)

Provided technical support to 200+ users across systems, networks, and applications. Managed LAN infrastructure, remote support, data backups, disaster recovery, and IT asset support.

Technical Support Network Infrastructure Remote Support Data Backup Disaster Recovery IT Asset Management

System / Network Engineer

Nipco Plc

Jul 2012 - Aug 2018 (6 years 1 month)

Led proactive technical support and delivered end-user support. Supported server environments, antivirus controls, firewall bandwidth monitoring, software testing, and SQL-based backup systems.

Technical Support Server Administration Antivirus Firewalls Bandwidth Monitoring Software Testing SQL Backup Systems