Open to opportunities

Brooke Mason

@brookemason

Message

I am a customer-focused retail and sales leader driving team performance and exceptional service.

United States

Message

What I'm looking for

I am seeking a retail or sales leadership role where I can coach teams, drive sales, improve customer experience, manage operations and inventory, and grow with a supportive company that values training and results.

I am a results-oriented retail and sales leader with hands-on experience managing store operations, coaching teams, and meeting consistent sales goals. I excel at hiring, training, and motivating staff to deliver high levels of customer service.

My background includes managing inventory, handling cash and reconciliations, and maintaining reports for accounting and business transactions while also acting as an active sales representative on the floor. I have a track record of solving customer questions and concerns and consistently meeting sales targets.

I bring a service-first mindset and a practical approach to operations and team development, recognized by an Employee of the Year award while at Verizon-Get Wireless. I seek roles where I can lead teams, improve customer experience, and help a business grow through strong sales and reliable operations.

Experience

Work history, roles, and key accomplishments

Sales Agent

Select Quote

Jan 2020 - Jan 2021 (1 year)

Answered inbound calls, resolved customer questions and concerns, and consistently met sales goals while delivering high levels of customer service.

Customer Service Sales Problem Solving Communication Lead Conversion CRM

Store Manager

Verizon - Get Wireless

Jan 2018 - Jan 2020 (2 years)

Oversaw all store operations, hired and trained staff, controlled inventory and managed accounting and business reports, and motivated the team to hit sales goals; awarded Employee of the Year in 2018.

Store Management Staff Training Inventory Control Sales Reporting Team Leadership Customer Service

Sales Representative

Verizon - Get Wireless

Jan 2017 - Jan 2018 (1 year)

Consistently met sales goals and provided high levels of customer service by addressing customer questions and concerns.

Sales Customer Service Problem Solving Communication Retail Sales Point of Sale

Lead Server

Trex Country Cafe

Jan 2016 - Jan 2018 (2 years)

Ensured guests had quality dining experiences, supervised guest service operations, and handled large amounts of cash while ensuring tills balanced each night.

Guest Service Team Leadership Order Management POS Customer Relations