Antonia Grantham

I am a dedicated and motivated individual with over a decade of experience in customer service and sales. My journey has been marked by a consistent ability to determine customer needs and exceed sales goals. As a co-manager at The Loft, I have not only met but exceeded monthly sales targets, fostering profitable growth by connecting customers with the right products.

My role involves leading a team of 5-10 associates, where I provide guidance and support to ensure we meet our key performance indicators. I take pride in my ability to handle complex customer inquiries and complaints, transforming challenges into opportunities for sales. My strategic approach to sales and strong organizational skills have enabled me to develop effective sales strategies and process controls that enhance customer engagement and satisfaction.

Throughout my career, I have consistently demonstrated exceptional interpersonal and communication skills, both in person and digitally. I am passionate about creating a positive customer experience and am always looking for ways to improve processes and drive sales. My ambition and self-motivation fuel my desire to continue growing in the retail and sales industry.