Louie Francomb

I’m a commercially driven operations and sales professional with 6+ years of experience leading customer-facing teams in high-volume environments. I grow revenue by using structured sales processes, KPI tracking, and data-led decision making to improve conversion rates and deliver strong client outcomes.

In my current Operations Manager & Sales Lead role, I oversee daily operations for a high-traffic retail site generating up to £15,000 in monthly revenue. I manage the end-to-end customer journey, identify needs, deliver tailored solutions, and continuously adjust strategy to improve commercial performance.

I also lead, train, and coach a team of 5 staff, raising sales capability and customer engagement standards. I’ve increased monthly revenue by ~50% through upselling and customer engagement, built repeat business through relationship management, and improved conversion rates with needs analysis and solution-based selling.