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Louie FrancombLF
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Louie Francomb

@louiefrancomb

Operations Manager and Sales Lead driving revenue growth through data-led, customer-focused leadership.

United Kingdom
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What I'm looking for

I’m looking to transition into a corporate role in operations, business development, client services, or account management—where I can lead teams, use KPI-driven decision making, and strengthen client relationships through structured, consultative selling.

I’m a commercially driven operations and sales professional with 6+ years of experience leading customer-facing teams in high-volume environments. I grow revenue by using structured sales processes, KPI tracking, and data-led decision making to improve conversion rates and deliver strong client outcomes.

In my current Operations Manager & Sales Lead role, I oversee daily operations for a high-traffic retail site generating up to £15,000 in monthly revenue. I manage the end-to-end customer journey, identify needs, deliver tailored solutions, and continuously adjust strategy to improve commercial performance.

I also lead, train, and coach a team of 5 staff, raising sales capability and customer engagement standards. I’ve increased monthly revenue by ~50% through upselling and customer engagement, built repeat business through relationship management, and improved conversion rates with needs analysis and solution-based selling.

Experience

Work history, roles, and key accomplishments

KN
Current

Operations Manager & Sales Lead

Kings Cross News

Jan 2019 - Present (7 years 5 months)

Increased monthly revenue from ~£10,000 to £15,000 (+50%) by implementing structured upselling and customer engagement strategies. Managed up to 200+ daily customer interactions, improved conversion through needs analysis, and trained a team of 5 to strengthen sales performance and customer satisfaction.

Education

Degrees, certifications, and relevant coursework

St Mary's University logoSU

St Mary's University

Sports Management

2021 - 2022

Studied Sports Management at St Mary's University in Twickenham from 2021 to 2022.

New City College logoNC

New City College

BTEC National Level 3 Diploma, Sports Coaching, Exercise and Health

2019 - 2021

Grade: D*D*D

Earned a BTEC National Level 3 Diploma in Sports Coaching, Exercise and Health from 2019 to 2021, achieving D*D*D (Distinction*, Distinction*, Distinction).

Tech stack

Software and tools used professionally

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