Open to opportunities

Sandra Mendes

@sandramendes2

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MBA-qualified business operations and governance professional driving process improvement.

United Kingdom

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What I'm looking for

I seek a role in operations/governance where I can apply process improvement, compliance reporting, and team leadership while progressing toward strategic and consulting responsibilities.

I am an MBA-qualified business operations and governance professional with over five years' cross-sector experience in compliance reporting, process improvement, and stakeholder coordination.

I have supervised teams, overseen budget tracking and procurement, and prepared governance and performance reports to support data-driven decision-making.

My technical strengths include advanced Excel, Power BI, Salesforce, Xero and a range of operational platforms such as Linnworks, Opera PMS and DocuWare, which I use to streamline workflows and improve transparency.

I am pursuing CIMA and a Corporate Governance certificate to advance into strategic and consulting roles and bring a pragmatic, results-oriented approach to organisational efficiency and governance.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Sep 2025 - Present (1 month)

Produced monthly performance and governance reports for key clients, recorded meeting minutes, and supported CSR and charity partnership initiatives to strengthen organisational impact.

performance reporting Governance Meeting Minutes CSR Action Tracking

Operations Analyst Coordinator

Lomondo Ltd

Sep 2024 - Sep 2025 (1 year)

Provided strategic and administrative support to senior leadership, coordinating cross-functional operations and governance reporting while supervising 15+ staff and improving workflow efficiency using digital reporting tools.

Procurement Opera PMS Process Improvement Team Leadership Financial Compliance

Account Manager

Wood Beyond

Sep 2022 - Aug 2024 (1 year 11 months)

Coordinated order and delivery workflows, managed invoicing and client communications, and resolved service issues while maintaining accurate audit trails and improving operational processes.

Linnworks Invoicing Bildu PayPal Customer Support Process Improvement

Customer Service Representative

Metro Bank Plc

Jul 2022 - Sep 2022 (2 months)

Processed financial transactions and maintained accurate account and compliance records while delivering client-focused support to ensure smooth branch operations.

& Compliance Customer Service Cash Handling Record keeping client support

Operational Support

Urbanest Plc

Apr 2021 - Apr 2022 (1 year)

Supported operational delivery and compliance across a residential site by coordinating inspections, contractor oversight, and stakeholder communication to maintain service standards.

Compliance Reporting Health and Safety Inspections Contractor Management Resident Relations

Business Support Associate

Atalian Servest

Aug 2018 - Mar 2021 (2 years 7 months)

Supported daily business operations across multiple client sites, supervising a team of five and assisting with budget tracking, procurement, hiring, inventory control, and internal audits.

Team Supervision Budgeting Procurement Inventory Control Internal Audit Administrative Operations Scheduling & Compliance

Education

Degrees, certifications, and relevant coursework

University of West London

Master of Business Administration, Financial Management

2022 - 2023

Grade: Distinction

Activities and societies: Awarded CMI Level 5; dissertation research on remote working impacts.

MBA with focus on Financial Management awarded with Distinction; evaluated environmental and regional policies and completed a 15,000-word dissertation on the impact of increased remote working on traditional business.

University of West London

Bachelor of Science, General Business Studies

2019 - 2022

Grade: Upper Second Class Honours (2:1)

Activities and societies: Dissertation on strategic change initiatives to improve organisational efficiency.

Bachelor of Science in General Business Studies (Upper Second Class Honours) covering accounting, economics, business law, HRM, research methods and corporate strategy with a 10,000-word dissertation on improving organisational efficiency through strategic change.

Agrupamento de Escolas Braamcamp Freire (Bramcamp College)

Secondary School Qualifications, Economics / Business

2014 - 2017

Activities and societies: Subjects: Economics (Merit); Accounting (Merit); Business Organisation (Pass); English Literature (Merit); Maths (B).

Completed secondary-level qualifications in Economics, Accounting, Business Organisation, English Literature and Mathematics with a mix of Merit and Pass grades.