Kimberley Sidwell

Manage finance application tracking, stakeholder coordination, compliance checks, and provide operational and executive support to the Principal with weekly client progress reporting.

Managed end-to-end workshop and parts operations ensuring OEM and H&S compliance, controlled stock and budgets, and consistently achieved CSI, CRM, WIP and other operational KPIs.

Directed end-to-end operations for workshop and parts departments, managing P&L, budgets and waste reduction while enforcing CRM data integrity and KPI governance to meet OEM benchmarks.

Enhanced end-to-end service intake and parts procurement workflows to eliminate vehicle turnaround delays, improved audit accuracy through inventory strategy, and secured OEM performance incentives via disciplined KPI reporting.

Led workshop workflow, parts procurement and inventory control while maintaining strong CSI, CRM and KPI performance and managing warranty and OEM liaison.

Managed the full customer service lifecycle from booking to completion, maintaining 90%+ CSI scores and controlling WIP tracking, authorizations, and documentation to ensure operational accuracy.

Acted as primary customer liaison through the service lifecycle, maintained job card accuracy and managed WIP and authorisations to support high CSI ratings.

Managed technician scheduling, daily workshop flow and service costings while providing customer updates and supporting operational administration.

Progressed through service advisor and costing clerk roles developing expertise in financial administration, warranty costing, and process compliance supporting dealership operations.

Responsible for warranty and cash job card costing, petty cash management, OEM campaign administration and audit compliance to ensure accuracy.

Progressed through customer service, bookings and administrative roles covering invoicing, stock entry and vehicle registration processes.

Managed front-desk responsibilities and customer reception duties to support dealership operations.

Provided paralegal support including legal administration and documentation processing within a UK law firm.

Handled administrative duties within Job Centre Plus, supporting client services and office processes.

Provided administrative and personal assistant support, managing schedules and office administration tasks.

Completed A Levels at Merton Sixth Form College during 2004–2005.

Completed A Levels at St Robert's Sixth Form College during 2003–2004.

Completed Grade 10 at Northcliff High School.