Open to opportunities

Avi Morrison

@avimorrison

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Results-driven Account/Operations Manager with SaaS and E-commerce expertise.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes customer engagement.

I am a results-driven Account and Operations Manager with extensive experience in SaaS, E-commerce, and property management. My career has been marked by a proven track record in relationship-building, enhancing customer engagement, and driving B2B/B2C sales growth. I have successfully onboarded and integrated clients for global retail platforms, leading the execution and implementation of new company-wide systems and CRM platforms. My strong analytical expertise and exceptional communication skills allow me to collaborate effectively across divisions, ensuring operational efficiency and sales growth.

In my current role as Senior Operations Manager at BML Group, I provide comprehensive facility management services, ensuring prompt resolution of inquiries and emergencies. I spearheaded the implementation of company-wide systems that have significantly enhanced operational performance and revenue growth. My ability to design and execute targeted outreach strategies has attracted high-value clients and established strategic partnerships across the UK. I am highly proficient with leading cloud systems and CRM platforms, including HubSpot, Apollo, Xero, and Airtable.

Previously, as an Account Manager at Cymbio, I successfully onboarded over a hundred brands to retail platforms and orchestrated strategies that surpassed sales targets. My experience spans various roles, including Operations Manager and Data Analyst, where I utilized advanced data analysis techniques to generate actionable insights. I am passionate about leveraging my marketing-finance background to drive growth and foster strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Manager

Current

BML Group

Jan 2024 - Present (1 year 5 months)

Provision of comprehensive facility management services for a diverse clientele with extensive property portfolios, ensuring prompt and effective resolution of enquiries and emergencies. Spearheaded the successful implementation of company-wide systems and CRM platforms, delivering enhanced operational efficiency, accelerated sales growth, and optimised organisational performance.

CRM Sales Growth Client Relationship Management HubSpot Apollo Xero Airtable

Account Manager

Cymbio

Jan 2022 - Present (3 years 5 months)

Successfully onboarded over a hundred new brands to retail platforms, managing their complete sale cycle. Orchestrated cross-selling and upselling strategies, surpassing targets and KPIs to enhance client's online presence.

Onboarding Sales Cycle Management Cross Selling Upselling KPI Tracking Salesforce Airtable Monday.Com HiBob

Operations Manager

Cymbio

Jan 2021 - Present (4 years 5 months)

Analyzed suppliers and brands data, features and functionality for integration into global retail platforms to manage sales across multiple channels. Implemented advanced data analysis techniques to review clients' sales reports and generate actionable insights and recommendations.

Data Analysis Retail Platform Integration Sales Reporting Mirakl Commerce Hub Radial Training

Operations & Data Analyst

Supplyhouse

Jan 2019 - Present (6 years 5 months)

Implemented CRM systems through consumer product engagement and enquiries. Compiled weekly KPI reports, including sales, new product acquisitions, and suppliers.

CRM Systems Product Research Competitor Analysis Content Editing KPIs

Assistant Marketing Director

Cory Group

Jan 2018 - Present (7 years 5 months)

Responsible for assisting in the development and execution of marketing strategies. Collaborated with various teams to ensure brand consistency and achieve marketing objectives.

Marketing Strategy Brand Consistency Team Collaboration Marketing Campaigns Market Research

Marketing Associate

Sunhouse Marketing

Jan 2017 - Present (8 years 5 months)

Supported marketing initiatives and campaigns to promote company services. Assisted in content creation and social media management to increase brand visibility.

Marketing Campaigns Content Creation Social Media Management

Strategic Marketing & Digital Marketing Associate

Maple Holistics

Jan 2015 - Present (10 years 5 months)

Developed and implemented strategic marketing plans to drive customer engagement and sales. Managed digital marketing channels including SEO, SEM, and email marketing campaigns.