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Jorge Marrufo

@jorgemarrufo

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I grow enterprise SaaS revenue through customer success, retention, onboarding, and strategic account expansion.

United States

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What I'm looking for

I'm looking to own the post-sale customer lifecycle for enterprise SaaS accounts, driving adoption, retention, renewals, and expansion while partnering closely with Product, Engineering, and executive stakeholders.

At Spendgo, I manage strategic enterprise SaaS accounts as the primary executive advisor across onboarding, implementation, adoption, renewal, and expansion. I've maintained 95%+ customer retention and 96% renewal rates while partnering with Product and Engineering on complex customer solutions.

Previously at Cheetah, I managed a $2.5M+ MRR enterprise portfolio, drove 15%+ year-over-year expansion, and delivered proactive growth and risk-mitigation strategies for executive stakeholders. I was one of only two Account Managers retained during company-wide workforce reductions because of revenue performance and customer outcomes.

Across RepairPal, AT&T, T-Mobile, and Apple, I've led enterprise and B2B customer relationships, contract negotiations, implementations, and account growth. I bring 15+ years of post-sale ownership, with consistent 105–150% quota attainment, 115%+ net revenue retention, and a focus on durable customer value.

Experience

Work history, roles, and key accomplishments

Current

Manager, Customer Success / Sales / Product Manager

Current

Spendgo

Jan 2021 - Present (5 years 8 months)

Managed strategic enterprise SaaS accounts, achieving 95%+ customer retention and 96% renewal rates. Led onboarding and implementation initiatives, conducted Executive Business Reviews, and partnered with Product and Engineering teams to deliver complex customer solutions.

Customer Success Enterprise SaaS Onboarding Implementation Executive Business Review Strategic Account Planning Product Adoption Cross functional Leadership Customer Retention Renewals

Senior Customer Success Manager

Cheetah

Jan 2019 - Dec 2021 (2 years 11 months)

Managed a $2.5M+ MRR enterprise portfolio, consistently exceeding revenue targets and maintaining strong customer retention during a major distributor transition. Drove 15%+ year-over-year revenue expansion through consultative account management and strategic upsell initiatives.

Customer Success Enterprise Account Management Revenue Expansion Upselling Strategic Account Planning Stakeholder Engagement Risk Mitigation Customer Retention

Enterprise Account Specialist

RepairPal

Jan 2017 - Dec 2019 (2 years 11 months)

Managed strategic relationships with Fortune 500 customers, overseeing onboarding, implementation, contract negotiations, and ongoing account growth. Led complex enterprise initiatives and negotiated service agreements for multimillion-dollar customer relationships.

Enterprise Account Management Onboarding Implementation Contract Negotiation Customer Satisfaction Cross functional Leadership Retention

Enterprise Account Specialist / Customer Success Manager

AT&T/T-Mobile/Apple

Jan 2005 - Dec 2017 (12 years 11 months)

Managed a portfolio of B2B mid-market customers, overseeing onboarding, implementation, contract negotiations, retention, and account growth. Led customer initiatives and partnered with cross-functional teams to improve adoption, satisfaction, and long-term retention.

B2B Account Management Onboarding Implementation Contract Negotiation Customer Retention Account Growth Cross functional Leadership