Marcus Croskey Sr
@marcuscroskey
Customer Success & Account Executive driving retention and revenue growth.
United StatesWhat I'm looking for
I am a results-driven Customer Success and Account Management executive with proven experience managing multimillion-dollar enterprise portfolios and driving retention, expansion, and renewal outcomes. I prioritize building trusted C-level relationships and aligning solutions to measurable business objectives.
My career includes retaining 99% ARR at Pushpay, generating $50M+ annual revenue with Global Overview, and managing $80M+ portfolios at Amazon by designing data-driven account plans and leading executive business reviews. I lead cross-functional initiatives to drive product adoption, upsell, and long-term client satisfaction.
I bring a strategic, metrics-focused approach to customer programs, coaching teams, and implementing initiatives that increase NRR and optimize package adoption. I seek roles where I can continue to scale enterprise customer success, influence product strategy, and deliver measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Retained 99% of ARR and surpassed renewal goals (104%+) by driving multiyear contract renewals and optimizing package adoption across a $10M+ ARR portfolio. Managed 100+ enterprise accounts and led initiatives that aligned solutions to donor trends and increased NRR (101%).
Senior Account Manager
Global Overview (GO)
Mar 2020 - Sep 2021 (1 year 6 months)
Generated $50M+ in annual revenue managing Amazon enterprise, mid-market, and international brands and delivered 200% revenue growth for a client through targeted advertising and merchandising strategies. Launched go-to-market plans and led QBRs with C-suite executives to maximize vendor ROI.
Managed multimillion-dollar portfolios generating $80M+ in annual revenue, growing CamelBak 5.7% YoY and Thule 14.6% YoY by resolving operational gaps and driving product adoption. Conducted regular business reviews and influenced product strategy with customer insights.
Key Account Manager
Zulily
Jan 2018 - Jun 2018 (5 months)
Managed 300+ vendor accounts and increased perfect order rating to 95% by improving vendor processes and performance, while delivering training and operational excellence to support merchant growth.
Customer Success Manager
CDK Global
Jun 2011 - Feb 2015 (3 years 8 months)
Retained and expanded 95% of ARR across 52 accounts for two consecutive years and managed $250K+ monthly advertising spend to optimize ROI through tailored digital strategies and client business reviews.
Account Manager
Integra Telecom
Feb 2009 - Jan 2010 (11 months)
Expanded SMB and mid-market accounts by presenting customer value propositions, increasing adoption and reducing churn through collaboration with field sales and tailored client solutions.
Sales Consultant
Qwest Communications
May 2005 - Feb 2009 (3 years 9 months)
Consistently ranked in the top 25% of performers and earned Million Dollar Club honors (2006-2008) by exceeding sales targets, managing SMB & mid-market portfolios, and negotiating deals that expanded recurring revenue.
Education
Degrees, certifications, and relevant coursework
DeVry University
Business Administration, Business Administration
2008 - 2009
Studied Business Administration at DeVry University focusing on foundational business principles and administrative skills.
Lewis & Clark College
Business Administration, Business Administration
1999 - 2000
Attended Lewis & Clark College and pursued coursework in business-related subjects during the 1999–2000 academic year.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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