Looking for a job

Vianne Hall

@viannehall

Message

I'm a Customer Success Manager who grows accounts by building strategic relationships with clients.

United States

Message

What I'm looking for

I am looking to work with a software that's fun, yet impactful to the client. I like to be very hands-on with clients so I would like a job that allows me to that. Global presence and a diverse client base is important as I love to learn how different businesses operate.

Experienced enterprise customer success manager who specializes in building relationships and collaborating with cross functional teams to ensure success and revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

insightsoftware

Jun 2021 - Present (4 years)

Managed a portfolio of 60 enterprise and Fortune 500 accounts, strategically managing a total ARR of $13.2M and maintaining a 104% customer retention rate through top-tier customer service.

Customer Success Enterprise Accounts Financial SaaS Customer Retention Customer Satisfaction Account Management Sales Strategy Product Development Revenue Growth Forecasting Stakeholder Communication

Client Success Manager

Thryv

Oct 2018 - Jul 2021 (2 years 9 months)

Managed mid-market accounts across diverse industries, partnered with internal teams to develop revenue building strategies, and drove client satisfaction and revenue growth in digital advertising.

Google Ads Meta Ads Programmatic Ads Digital Marketing Campaign Optimization Client Relationship Management

Account Executive

AT&T

Apr 2016 - Sep 2018 (2 years 5 months)

Prospected and qualified leads, developed new accounts, and grew existing ones, resulting in significant revenue growth and customer satisfaction improvement.

Sales Consultative Selling Customer Retention Strategic Planning RFP Development Customer Acquisition