I am looking to work with a software that's fun, yet impactful to the client. I like to be very hands-on with clients so I would like a job that allows me to that. Global presence and a diverse client base is important as I love to learn how different businesses operate.
Looking for a job
Vianne Hall
@viannehall
I'm a Customer Success Manager who grows accounts by building strategic relationships with clients.
United StatesWhat I'm looking for
Experienced enterprise customer success manager who specializes in building relationships and collaborating with cross functional teams to ensure success and revenue growth.
Experience
Work history, roles, and key accomplishments
Current
Owned post-sale revenue strategy for a $3M+ ARR portfolio of Tier-1 enterprise accounts, delivering 112% NRR and 100% GRR through structured renewals, executive alignment, and targeted expansions.
Directed lifecycle strategy for a $13.2M TCV portfolio ($7.4M renewable ARR) across 60+ enterprise accounts, sustaining 108–115% NRR and closing six- and seven-figure renewals under budget scrutiny.
TH
Client Success Manager
Thryv
Sep 2018 - Jun 2021 (2 years 9 months)
Managed high-volume SMB SaaS portfolio, stabilizing at-risk accounts and increasing AI-driven marketing automation usage by 50% to improve campaign performance and retention.
AT
Account Executive
AT&T
Apr 2016 - Sep 2018 (2 years 5 months)
Prospected and qualified leads, developed new accounts, and grew existing ones, resulting in significant revenue growth and customer satisfaction improvement.
Education
Degrees, certifications, and relevant coursework
Southeastern Louisiana University
Bachelor of Science, Communication Sciences and Disorders
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
0-0 USD
Social media
Job categories
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