Julia Barno

Serve as strategic, consultative partner to a portfolio of 10–15 enterprise clients (~$3–5M+ ARR) at a fintech SaaS company, engaging directly with VP and C-suite stakeholders. Lead QBRs/EBRs across global accounts to drive retention and long-term value, owning renewal and expansion strategy for the book of business.

Managed 50 mid-market accounts totaling $4.2M+ ARR; achieved 116% NRR in 2024 and 200% of expansion goal in 2025. Saved company's largest client ($1.3M ARR) from churn through executive alignment and targeted ROI initiatives.

Promoted within first year. Managed 50 accounts ($1M ARR), achieved 100% retention vs. 83% goal; built JIRA feedback loops to accelerate product fixes.

Managed 50 mid-market accounts totaling $4.2M+ ARR; achieved 116% NRR in 2024 and 200% of expansion goal in 2025. Saved company's largest client ($1.3M ARR) from churn through executive alignment and targeted ROI initiatives.

Owned customer journey for 30 mid-market and enterprise Martech clients totaling $4.5M ARR. Drove 30% increase in MAU and engagement through targeted enablement and workflow optimization.

Managed $4.5M ARR across 125+ accounts; improved satisfaction and retention using JIRA and Gainsight. Launched the Avid Certification Program, creating a new revenue stream and driving product mastery at scale.

Managed 50 mid-market accounts totaling $3.5M ARR; exceeded retention targets by 20%. Gathered and synthesized customer feedback via Gainsight, contributing to a 15% improvement in NPS.

Founding CSM team member; built retention frameworks and customer feedback loops from the ground up. Created and produced the Salesmate Podcast, growing audience reach and deepening customer engagement.

Bachelor of Arts in Communications with a writing emphasis from Ithaca College.