Cortney Fickey

Served as a strategic advisor to enterprise clients across manufacturing, F&B, retail, software, and energy & utilities sectors representing $10M+ in combined ARR, achieving 100% GRR and 123% NRR. Partnered with CIOs and senior IT leaders to drive SaaS adoption, customer value, retention, expansion, and enterprise transformation across the Oracle Fusion Cloud portfolio.

Acted as trusted strategic advisor to a portfolio of enterprise SaaS clients, managing 10 customers with a total of $6.1MM ARR, including Qualtrics, Cloudera, Nutanix, and IQVIA, while guiding revenue operations transformation and delivering measurable business outcomes. Achieved 98% gross retention rate (GRR) across strategic accounts and reduced churn from 8% to 3% by implementing executive alig

Managed a portfolio of 12 accounts with a total ARR of $4.6MM while serving as a trusted strategic advisor to customers including NVIDIA, Corpay, Nielsen, Samsara and Xactly. Led ROI-driven Executive Business Reviews (EBRs) with executive stakeholders to align customer outcomes, adoption, and expansion opportunities.

Managed a $4.4M enterprise portfolio within the CCaaS/contact center technology space, partnering with customers to drive adoption, retention, expansion, and measurable customer experience (CX) outcomes. Consistently exceeded KPIs and benchmark goals across Enterprise team, including retention and upsell targets.

Managed a portfolio of 35 accounts with a total of $5.25MM in ARR, including Johnson & Johnson, Samsung, Stryker, Cushman & Wakefield, Fidelity Canada, Canadian Imperial Bank of Commerce (CIBC), Toronto-Dominion Bank and Scotiabank. Maintained a renewal rate of 97% average throughout tenure.

Managed a portfolio of 95 accounts across Mid-Market and Enterprise levels with a total of $3.1MM in ARR. Owned client lifecycle from post-sales through implementation, expansion, and renewal.

Bachelor of Arts in Communication Studies from California State University, Long Beach, completed in 2012.