Customer Success Manager, Account Manager
Looking for a job
Suman Bharadwaj
@sumanbharadwaj
I grow enterprise SaaS revenue through adoption, retention, renewals, and expansion.
United StatesWhat I'm looking for
I’m a Customer Success and Account Management professional with 7+ years of experience in B2B SaaS, managing mid-market and enterprise customers across onboarding, adoption, renewals, retention, and expansion. I’ve managed portfolios of up to $4M in ARR, consistently achieved 90%+ retention, driven expansion revenue, protected at-risk accounts, and led AI pilots through enterprise rollout. I’ve worked across recruiting technology, developer technology, AI, and IoT, and enjoy building strong customer relationships, solving complex problems, and helping customers achieve measurable outcomes. I’m particularly interested in AI and emerging technology and am also open to adjacent roles where I can apply my transferable skills in relationship management, implementation, account management, operations, and business growth.
Experience
Work history, roles, and key accomplishments
Managed 40 Enterprise accounts ($4M ARR), achieving 92% GRR and 103% NRR. Led 30 Agentic AI pilots, converting 20 to rollouts and increasing adoption 60%. Drove $360K in expansion, protected $250K at-risk ARR, and led C-suite reviews focused on ROI, renewals, and growth.
Managed 50 Enterprise accounts totaling $3M ARR, achieving 90% retention and delivering $120K in expansion ARR. Led 20+ IoT hardware deployments with cross-functional teams.
Managed 60 Mid-Market accounts totaling $2.5M ARR, achieving 95% retention. Protected $400K in at-risk accounts and drove $200K in expansion ARR through upsells and QBRs. Led 15+ QBRs per quarter, monitoring customer health and aligning success plans with customer goals and adoption priorities.
Managed Enterprise customers totaling $2M ARR. Grew a $10K pilot into a $1M+ Enterprise deployment in 3 months and converted 60% of pilots into multi-year agreements.
Managed 50 Mid-Market customers totaling $1.5M ARR, achieving 95% retention. Reduced time-to-value 30% and increased adoption 20% through structured onboarding and training. Improved NPS 12 points by translating customer feedback into product improvements with Product and Engineering.
Supported SMB onboarding and training, resolved questions through Intercom, and tracked account activity in Salesforce. Created knowledge-base content and shared customer feedback with Product and Engineering, earned a full-time CSM offer.
Education
Degrees, certifications, and relevant coursework
Golden Gate University
Master of Science, Human Resources Management
Master of Science in Human Resources Management from Golden Gate University.
MC
Mount Carmel College
Bachelor of Arts, Psychology, Economics, and English Literature
Bachelor of Arts in Psychology, Economics, and English Literature from Mount Carmel College.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
100k+ USD
Social media
Job categories
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