John Kim

Retained a 96% average renewal rate across a global portfolio of 180 accounts ($1.4M ARR) by owning the end-to-end renewal cycle, including pricing negotiation and contract execution. Grew expansion revenue 14% by identifying upsell opportunities during account health checks and business reviews.

Increased new-feature adoption 34% by designing and delivering customer training and onboarding playbooks rolled out across 200+ mid-market and enterprise accounts. Owned the post-sales relationship for a 150-account mid-market and enterprise book, running onboarding, success plans and customer health monitoring to drive retention and renewal readiness.

Maintained 96% CSAT while resolving complex API and data-integration issues for enterprise customers. Reduced average SLA response time 29% by redesigning the ticket prioritization workflow and documenting fixes for common technical blockers.

Generated $2M+ in gross sales and ranked #1 in dealership sales for 10 consecutive months by managing the full sales cycle from discovery through negotiation and close. Achieved a 98% customer satisfaction score while leading dealership sales volume.

Studied Hospitality Management at the University of Nevada, Las Vegas.

Completed a certificate in Backend Software Development from the Turing School of Software & Design.

Studied Japanese Studies at Minami Kyushu University.