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Moonjo Kim

@moonjokim1

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Project Manager at Ascenda delivering SaaS implementations and leading a company-wide migration to Notion.

South Korea

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At Ascenda, I lead customer-facing SaaS and enterprise implementations from kickoff through onboarding, UAT, and go-live. I manage enterprise client relationships and use Agile project planning to track timelines, surface risks, and keep stakeholders aligned.

I also led Ascenda’s company-wide migration from Confluence to Notion and supported HubSpot data implementation. Earlier, at Marsh McLennan, I defined business and system requirements, authored BRDs and FRDs, and led UAT cycles for employee benefits and health insurance platforms.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / Client Relationship Manager

Current

Ascenda

May 2021 - Present (5 years 6 months)

Lead end-to-end implementation projects for customer-facing SaaS and enterprise solutions, managing client portfolios and ensuring alignment throughout the project lifecycle. Oversee change requests, coordinate cross-functional teams, and drive marketing campaigns tied to loyalty programs.

Project Management Agile Customer Relationship Management Stakeholder Management Jira Confluence Notion Slack HubSpot SaaS Implementation UAT Risk Management Change Management Marketing Campaigns AI Automation

Business Analyst

Marsh McLennan

Sep 2017 - Apr 2021 (3 years 7 months)

Defined business and system requirements for employee benefits and health insurance platforms, authored BRDs and FRDs, and led UAT cycles. Managed issue tracking and communication through JIRA and recommended process improvements.

Business Analysis Requirements Gathering BRD FRD Jira UAT Stakeholder Management Process Improvement

Senior Account Executive

Solomon Agency Corporation

Jan 2015 - Aug 2017 (2 years 7 months)

Managed client relationships for mid-size and large group health insurance accounts, designed insurance plans, and led renewal and new business sales efforts. Ensured compliance with regulatory standards and resolved complex service and claims issues.

Customer Relationship Management Insurance Sales Negotiation ERISA HIPAA COBRA Compliance Marketing

Sales Coordinator

Presol, Inc.

Feb 2014 - Dec 2014 (10 months)

Prepared quotations and proposals for IT projects, coordinated with Cisco representatives and internal teams, and managed inventory, pricing research, and order processing. Supported logistics including shipping, returns, and invoicing.

Sales Coordination Quotations Proposals Inventory Management Order Processing Logistics Cisco

Research Associate

Research Center for Community, Queens College

Jul 2012 - Feb 2014 (1 year 7 months)

Conducted research on social issues affecting minority and immigrant communities, analyzed survey data using statistical methods, and developed reports, presentations, and research documentation.

Research Data Analysis Statistical Methods Report Writing Presentation Skills