I am seeking high-leverage remote opportunities in Customer Success, AI/LLM deployment, project management, or forward-deployed engineering. I value teams that deploy cutting-edge AI workflows, foster autonomous decision-making, and prioritize high-quality execution over manual production lines.
Open to opportunities
Sakura Synapse
@chronocross
Senior Director leading AI enablement, CS, & service delivery. Building AI-native workflows & driving remote enterprise adoption.
South KoreaWhat I'm looking for
Senior AI Enablement & Engagement Leader | Ex-Director
Former Director combining executive strategic oversight with hands-on AI deployment capability. I lead enterprise Customer Success, service delivery, and project management—helping global organizations replace manual bottlenecks with autonomous leverage. Specialized in designing agentic workflows (RAG, prompt architectures, verified LLM pipelines) and rapid AI prototyping ("vibe coding"), I bridge the gap between technical execution and C-suite alignment. Fully equipped for high-impact, asynchronous remote execution across Customer Success, AI enablement, and complex engagement management.
Experience
Work history, roles, and key accomplishments
Current
Leads AI adoption business case identification and Copilot adoption strategy for Microsoft's SMB customer base, applying enterprise change management principles. Facilitates AI readiness assessments and designs AI skilling and training curricula to drive user engagement.
LA
Current
Founder
Lykofos AI
Jan 2024 - Present (2 years 8 months)
Founded and is actively building a solo AI consulting practice serving U.S. small and mid-sized businesses, offering AI tools assessments, workflow automation, and enterprise AI adoption advisory. Independently designed and built functional AI-powered tools using Claude, including a Chrome extension and a real-time AI meeting co-pilot application.
Led the end-to-end deployment of Workato's AI automation platform for Coupang's Korea-based customer service call center, delivering on time despite technical complexity. Owned the WBS, RAID risk log, stakeholder communications, and business process analysis/redesign, enabling more efficient customer case management.
TE
Director of Customer Engagement, Asia
TechInsights
Jun 2022 - Nov 2023 (1 year 5 months)
Directed Customer Success and Support teams for a SaaS platform, partnering with Product, Marketing, and Engineering to improve retention and service delivery. Managed the team through 500% growth in platform usage and roughly 300% growth in service ticket volume, maintaining and improving service metrics with the same headcount through process optimization.
Education
Degrees, certifications, and relevant coursework
Tiffin School
Secondary Education, General Education
1991 - 1997
Attended Tiffin School in London, UK, from 1991 to 1997.
Northfield Mount Hermon
High School Diploma, High School
Attended Northfield Mount Hermon, a preparatory school in Massachusetts, USA.
Ransom Everglades School
Attended Ransom Everglades School in Florida.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South KoreaAuthorized to work in
Website
lykofosai.xyzSalary expectations
50k-120k USD
Job categories
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