At Ascenda, I lead end-to-end SaaS and enterprise implementation projects from kickoff and sprint planning through UAT, go-live, and ongoing BAU support. I manage enterprise client portfolios, facilitate discovery sessions, and keep stakeholders aligned on requirements, timelines, risks, and change requests.
I've also led company-wide migration from Confluence to Notion, supported HubSpot data implementation, and used AI-powered automation to streamline repetitive workflows. I plan loyalty-program marketing campaigns that drive engagement and revenue.
Previously at Marsh McLennan, I defined requirements for employee benefits and health insurance platforms, authored BRDs and FRDs, and led UAT. My earlier client account, insurance, IT sales coordination, and community research experience helps me connect customer needs with practical solutions.
