Open to opportunities

João Ribeiro

@joaoribeiro2520

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Multilingual customer success and remote support specialist with 15+ years of experience.

Switzerland

Message

What I'm looking for

Seeking remote freelance or part-time work in content writing, chat/email support, and language-based AI projects. I value clarity, autonomy, and meaningful communication.

I'm a multilingual communicator with over 15 years of experience in customer support, team training and remote operations. My background spans retail leadership, digital customer service, and international project coordination — including managing and coaching a fully Brazilian remote team from Portugal.

I've worked across borders, leading multilingual projects and solving complex customer issues with clarity, empathy and structure. I’m especially skilled in written communication — whether it’s chat-based support, internal documentation, or coaching guides.

I’m also tech-savvy and constantly learning. I'm comfortable with digital tools like Slack, Google Workspace, and video conferencing platforms, and I have a strong interest in open-source environments.

Today, I live in Switzerland and I’m focused on remote-friendly roles that combine customer success, clear language, and human-centered support. I’m fluent in Portuguese, fluent in English and Spanish, and improving my French (B1/B2). Reliable, self-managed, and fully remote-ready.

Experience

Work history, roles, and key accomplishments

Current

Client Expansion Manager

Current

Le Bon Couteau (Switzerland)

Jan 2023 - Present (2 years 6 months)

In 2023, I joined a traditional Swiss business (Le Bon Couteau) as Client Expansion Manager. I developed B2B sales strategies, prospected new clients, and modernized workflows by introducing digital tools. This experience strengthened my adaptability, strategic thinking, and ability to bring structure and clarity to legacy environments.

Communication Skills Project Management Developer Experience Developer Relations Customer Service Customer Success Customer Relationship Management Customer Experience Knowledge Base Knowledge Management Salesforce Sales Strategy Sales Growth Sales Management Sales Sales Strategies

Remote Support & Manager Portugal Brazil

Undisclosed (Remote Project – Portugal & Brazil)

Mar 2020 - Aug 2023 (3 years 5 months)

Led a fully remote Brazilian team from Portugal as part of a communication and training project for a private client.
Responsibilities included onboarding, training, workflow, and quality review of written communication (chat support).
Delivered structured feedback, and ensured consistency across all written customer interactions.
Project carried out under confidentiality agreement (NDA).

Communication Skills Project Management Written And Verbal Communication Content Creation Content Development Quality Assurance Quality Control Coaching And Training Feedback Loop Development Team Leadership Team Collaboration Teamwork Team Management Team Coordination

Multi-Store Manager

People's Phone & Vodafone

Nov 2006 - Feb 2020 (13 years 3 months)

Managed three telecom retail stores, overseeing sales, contracts, and customer service for both individuals and businesses. Led technical support and repair processes, monitored team performance, and ensured strong results through goal-oriented leadership and high service standards.

Education

Degrees, certifications, and relevant coursework

Professional School of Peniche - Portugal

Vocational diploma equivalent to 12th grade (EU Level 4), Technical School in Computer Science

2001 - 2005

Activities and societies: Focus on IT systems, user support and technical troubleshooting. Strong emphasis on applied computing and practical problem-solving