Felipe MourãoFM
Open to opportunities

Felipe Mourão

@f1mourao

Dedicated and dynamic professional with a robust background in customer service and team leadership.

Portugal

What I'm looking for

Seeking a challenging role that leverages my customer service and leadership skills, with opportunities for growth and development in a dynamic and fast-paced environment.

I am a results-driven professional with a strong background in customer service and team leadership. With a unique blend of cultural insights and effective communication skills, I have honed my ability to understand client needs, resolve issues promptly, and ensure a high level of customer satisfaction.

As a seasoned customer service supervisor, I have managed teams of dedicated customer service agents, ensuring high-quality service and customer satisfaction in dynamic and fast-paced environments. I have also worked as a freelance designer, delivering a wide range of creative projects for diverse clients, leveraging my design skills to enhance brand identity and visual communication.

With a strong educational background in accounting and proficiency in multiple languages, including Portuguese, English, and Spanish, I am confident in my ability to excel in a variety of roles and industries.

Experience

Work history, roles, and key accomplishments

P(

Department Store Shop Worker

PRIMARK (PENNEY'S)

Jun 2020 - Apr 2021 (10 months)

Provide exceptional customer service, ensuring the store was well-organized, and assisting customers in finding the products they needed.

Education

Degrees, certifications, and relevant coursework

Felipe hasn't added their education

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Tech stack

Software and tools used professionally

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Felipe Mourão - Customer Service Supervisor - LOCENT TECHNOLOGY | Himalayas