Open to opportunities

Rodrigo de Alencar

@rodrigodealencar

Message

Customer support and sales consultant, multilingual, remote-ready problem-solver.

Portugal

Message

What I'm looking for

I’m looking for a multilingual, remote-friendly role where I can combine customer support with consultative sales—solving problems quickly, improving retention, and delivering measurable results through KPIs, clear communication, and structured CRM follow-up.

I’m a customer support and sales professional with 8+ years of experience helping Portuguese and international customers across phone, email, and chat, with proven remote-work capability. I’m analytical and proactive, focused on problem-solving, clear communication, and customer retention.

In my recent roles at Konecta, I conducted consultative remote sales meetings for high-ticket English courses, assessed customer level and program fit, and managed the full sales pipeline with post-sale follow-up to improve conversion. I also performed outbound retention outreach to help prospects at risk of dropping out, keeping rigorous CRM records for full traceability.

Previously at Teleperformance, I provided phone and email support for 5 years, including 3 years working remotely before the company returned on-site. I resolved operational and administrative issues, managed complaints and tickets within deadlines, and consistently met quality KPIs—AHT (average handling time) and CSAT (customer satisfaction).

I’ve also strengthened my service and operations foundation through roles like Call Center Agent (Inbound Sales), Floor Manager, and Quality/Administrative support. I bring strong multichannel communication, KPI-driven execution, and the ability to stay calm under pressure—along with tools expertise in Salesforce, SAP, Oracle, Bliss, and Zendesk.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Konecta

Aug 2025 - Oct 2025 (2 months)

Conducted remote consultative one-on-one sales meetings for high-ticket English courses, assessing level and program fit. Managed sales pipeline and post-sale follow-up, including outbound outreach to retain at-risk prospects and maintained CRM records.

Consultative Sales Needs Assessment Sales Pipeline Management Post Sales Outbound Prospecting Customer Retention CRM

Call Center Agent (Outbound Sales)

Konecta

May 2025 - Aug 2025 (3 months)

Made cold calls for a hard-to-sell B2C product and qualified leads using a consultative approach while handling objections. Updated customer/prospect databases to support sales-funnel optimization.

Cold Calling Lead Qualification Objection Handling Consultative Sales Funnel Optimization Database Management

Customer Support Representative

Teleperformance

Jan 2020 - Jan 2025 (5 years)

Provided phone and email support to Portuguese customers and resident foreigners for 5 years, including 3 years remote before returning on-site. Resolved operational/administrative issues, managed complaints and ticket follow-ups within deadlines, and met quality KPIs (AHT and CSAT).

Customer Support Phone Support Email Support Ticket Management Complaint Handling Issue Resolution CSAT Quality Assurance Zendesk CRM

Waiter

Success Work

Mar 2019 - Jan 2020 (10 months)

Provided customer service during high-demand periods, building experience working under pressure.

Customer Service

Call Center Agent (Inbound Sales)

MEO

Sep 2017 - Dec 2018 (1 year 3 months)

Handled inbound customer service requests, resolved queries, and performed upselling actions. Logged internal processes according to company procedures.

Inbound customer service Query Resolution Upselling