Open to opportunities

Alfama Diallo

@alfamadiallo1

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Resourceful professional skilled in customer support and technical troubleshooting.

Portugal

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my customer support skills in a dynamic environment, focusing on onboarding and technical support while fostering a collaborative company culture.

I am a resourceful and adaptable professional with a strong background in customer service, onboarding, technical support, and digital content moderation. My experience has equipped me with the skills to guide users through complex processes, resolve technical and account issues, and deliver user-friendly training in remote environments. I am known for my attention to detail, excellent communication skills, and the ability to coordinate cross-functional tasks effectively.

Currently, I work as an Operations Customer Expert at Teleperformance, where I support business clients with ad platform tools and troubleshoot technical interface issues. My freelance work as a Graphic Designer allows me to create digital assets, manage design requests, and utilize various design software. I have also gained valuable experience in content moderation and customer service, ensuring high-quality service and adherence to community guidelines.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance

May 2024 - Present (1 year 2 months)

Supported business clients via chat, email, and phone regarding ad platform tools. Troubleshot technical interface issues and guided users on campaign setup. Delivered high-quality service aligned with SLAs in a fully remote team.

Customer Support Technical Troubleshooting CRM Systems Process Improvement

Current

Graphic Designer

Current

Freelance

May 2020 - Present (5 years 2 months)

Created digital assets including logos, social media posts, and animations for clients. Managed design requests, project timelines, and revisions independently.

Graphic Design Digital Assets Adobe Photoshop Adobe Illustrator Adobe After Effects

Content Moderator

Connectys

Jun 2023 - Dec 2023 (6 months)

Reviewed and moderated content to maintain platform safety and community guidelines. Escalated policy violations and ensured consistent quality control.

Content Moderation Quality Control Data Entry Problem Solving

Customer Service Representative

Teleperformance

Mar 2023 - Jun 2023 (3 months)

Handled product questions and complaints while processing daily support tasks. Ensured fast and empathetic service in a high-volume support environment.

Customer Service Product Support Communication Problem Solving

Technical Support Rep

University of Bristol

Oct 2022 - Feb 2023 (4 months)

Provided IT and platform support for students and faculty via chat, phone, and email. Assisted with user access issues, software navigation, and data requests.

Technical Support IT Support Platform Support

Bar Supervisor

Blue Lagoon

Sep 2021 - Oct 2022 (1 year 1 month)

Supervised team schedules, customer service, and operational checklists. Managed opening/closing procedures, inventory, and staff training.

Customer Service Operations Management Inventory Management Staff Training

Education

Degrees, certifications, and relevant coursework

Escola Profissional Bento de Jesus Caraca

Diploma, Graphic Arts

Completed a comprehensive program in Graphic Arts, gaining expertise in various design principles and software applications. Developed skills in creating visual content for diverse media.