Open to opportunities

Jlo Birol

@jlobirol

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Experienced team lead and sales trainer skilled in operations, digital marketing, and client engagement.

Philippines

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What I'm looking for

I seek a role combining team leadership, operations, and digital marketing where I can train teams, optimize processes, and grow client engagement.

I am an experienced team lead, sales trainer, and operations manager with a strong background in sales, customer engagement, and digital marketing strategies.

I have led and coached remote and in-person teams, developed training programs, and optimized workflows to improve performance and efficiency.

My roles have included operations management, virtual executive assistance, loan processing support, and social media management, where I consistently drove process improvements and enhanced brand visibility.

I leverage a range of tools—CRMs, project management platforms, and marketing automation—to manage teams, streamline operations, and generate qualified leads.

Experience

Work history, roles, and key accomplishments

Operations Manager

DJM Cleaning

Aug 2023 - Dec 2025 (2 years 4 months)

Managed sales booking, coaching, and overall company operations while developing digital marketing strategies that improved company visibility and operational efficiency.

Operations Management Sales Coaching Digital Marketing Remote Team Management Workflow Optimization CRM Scheduling Performance Monitoring

Assistant Manager

UnitedHealth Group

Dec 2021 - Aug 2023 (1 year 8 months)

Led sales teams and daily operations, developed training programs and process improvements that increased team performance and operational consistency.

Team Leadership Sales & Management Training Development Process Improvement Coaching Performance Monitoring CRM

Sales Trainer

Support Services Group

Sep 2019 - Dec 2021 (2 years 3 months)

Trained teams in cold calling, lead generation, and customer support while creating training materials and digital content for online campaigns to improve lead conversion.

Sales Training Cold Calling Lead Generation Customer Support Content Creation And Training Materials

VEA / Social Media Manager

Expedited Capital Funding

Mar 2020 - Mar 2021 (1 year)

Processed loan applications, verified financial documents, and managed client communication with lenders and underwriters while supporting social media and virtual executive assistant tasks.

Loan Processing Client Communication Social Media Management Virtual Assistance CRM Lead Generation

Team Lead

Telstra

Jun 2013 - Sep 2019 (6 years 3 months)

Led a team of 18 agents in collections and customer negotiations, providing training, coaching, and performance monitoring to improve recovery and customer outcomes.

Team Leadership Collections Coaching Performance Monitoring Training CRM