Juliet Merioles

Led and monitored a team of 20+ customer service agents, driving performance and fostering a positive work environment. Managed service levels by collaborating with the workforce team to optimize staffing and ensure consistent service delivery. Developed and executed action plans to meet client-specific goals, improving client relationships and retention.

Handled customer inquiries via phone and chat for an Australian Telco account. Maintained accurate customer records by updating account information. Recommended potential products and services to suit customer needs.

Supported players by answering product and membership service questions for a gaming account. Dealt with customer feedback and general inquiries, providing comprehensive service information. Processed service and return transactions in alignment with company satisfaction guarantees.

Made outbound customer calls to promote and sell health insurance products and services. Generated new sales opportunities through proactive outbound calling efforts. Successfully up-sold to customers as necessary to maximize revenue.

Provided direct customer support, addressing inquiries and resolving issues to ensure customer satisfaction. Maintained accurate customer records and processed service requests efficiently. Collaborated with team members to enhance overall service delivery.

Provided administrative support to legal professionals, managing documents and correspondence. Organized and maintained legal files, ensuring accuracy and accessibility. Assisted with scheduling appointments and managing office communications.

Facilitated property sales and rentals, guiding clients through the real estate process. Conducted market research to identify potential properties and client needs. Developed strong client relationships to ensure satisfaction and repeat business.

Completed a 2-year Associate Degree in Computer Management. The curriculum focused on computer management functions, system operations, and the planning, design, and implementation of complex application software systems. Gained knowledge and skills highly valued across various industry sectors including health, business, education, and services.