NGNestor Guancia
@jeeguancia
Experienced customer support, technical and sales. Recently a team lead and an appointment setter.
PhilippinesWhat I'm looking for
As a seasoned professional, I excel in high-pressure environments, demonstrating resilience and adaptability. With a strong emphasis on emotional intelligence, I effectively meet employer and client needs, delivering exceptional results and taking full ownership of projects.
With a proven track record of problem-solving, task organization, and consistently exceeding expectations, I thrive in fast-paced environments. My experience in real estate, customer service, and technical support has honed my skills in cold calling, nurturing warm leads, and providing exemplary customer service support.
As a team leader, I effectively coach and mentor, fostering a positive team relationship through support, visibility, and open communication. I excel in data mining, reporting, and facilitating upskilling and team huddles, ensuring seamless operations and performance tracking.
Experience
Work history, roles, and key accomplishments
Team Leader
CONCENTRIX CVG
Feb 2022 - Feb 2023 (1 year)
Facilitated upskilling and team huddle, managed email, case escalation, and CRM, supporting Airline and Telecommunication services.
Team Leader
CONCENTRIX CVG
Feb 2022 - Feb 2023 (1 year)
Facilitated upskilling and team huddle, managed email, case escalation, and CRM, and supported Airline & Telecommunication services.
Operations Supervisor
IQOR
Nov 2021 - Jun 2022 (7 months)
Excelled in technical support, emphasizing customer retention, and adeptly handled escalations, leading a team of representatives.
Operations Supervisor
IQOR
Nov 2021 - Feb 2022 (3 months)
Excelled in technical support, emphasizing customer retention, and adeptly handled escalations, while leading a team of representatives.
Team Leader
CONCENTRIX CVG
Aug 2020 - Jan 2022 (1 year 5 months)
Provided mentoring and coaching, developed a positive team relationship through support, visibility, and open communication.
Team Leader
CONCENTRIX CVG
Aug 2020 - Jan 2022 (1 year 5 months)
Provided mentoring and coaching, developed a positive team relationship through support, visibility, and open communication.
Technical Support / Subject Matter Expert
CONCENTRIX CVG
Nov 2016 - Sep 2018 (1 year 10 months)
Provided exceptional technical support, leveraging expertise as a subject matter expert, and handled new hire support.
Technical Support / Subject Matter Expert
CONCENTRIX CVG
Nov 2016 - Sep 2018 (1 year 10 months)
Provided exceptional technical support, leveraging expertise as a subject matter expert, and handled new hire support.
Technical Service Representative
TELEPERFORMANCE
Jan 2014 - Nov 2016 (2 years 10 months)
Provided exceptional technical support, resolving hardware and software issues for customers via phone and email.
Technical Service Representative
TELEPERFORMANCE
Jan 2014 - Nov 2016 (2 years 10 months)
Provided exceptional technical support, resolving hardware and software issues for customers via phone and email.
Technical Service Representative
TRANSCOM
Jan 2013 - Jan 2014 (1 year)
Served as a front line of support for clients and customers, ensuring customer satisfaction with products, services, and features.
Technical Service Representative
TRANSCOM
Jan 2013 - Jan 2014 (1 year)
Served as a front line of support for clients and customers, ensuring customer satisfaction with products, services, and features.
Education
Degrees, certifications, and relevant coursework
Nestor hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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