Open to opportunities

Daniel Cuarez

@danielcuarez

Message

Results-driven operations and business development leader with 15+ years improving teams and client growth.

Philippines

Message

What I'm looking for

I seek operations or business development roles where I can lead teams, improve processes, drive measurable growth, mentor staff, and work within a collaborative, impact-focused culture.

I am a results-driven operations and business development professional with 15+ years of experience across digital marketing, home inspections, healthcare, telecommunications, e-commerce, and consumer electronics. I have five years as an Operations Supervisor leading teams, analyzing KPIs, executing action plans, and improving program efficiency.

I combine hands-on sales and outbound prospecting experience with training, coaching, and community engagement to drive growth and service excellence. I consistently deliver process improvements, mentor staff, and support cross-functional initiatives to meet client goals and operational targets.

Experience

Work history, roles, and key accomplishments

Account Executive

Mira Staffing

Jun 2023 - Aug 2024 (1 year 2 months)

Handled inbound customer inquiries for home inspection and pest control services, upselling higher-priced options and managing scheduling to improve booking efficiency. Supported growth activities including social media marketing and client communication.

Customer Service Upselling Google Maps Social Media Support

Team Leader

Concentrix

Dec 2022 - Feb 2023 (2 months)

Managed daily remote healthcare team operations, motivated and trained team members, and implemented action plans to meet KPIs and organizational targets. Delegated tasks, monitored progress, and led performance improvement initiatives including coaching and corrective actions.

Team Leadership Coaching KPIs Action Planning Performance Improvement Scheduling

Sales Development Representative

Boldr Philippines

Sep 2021 - Feb 2022 (5 months)

Led phone outreach campaigns to prospective leads, building product interest and converting prospects into qualified opportunities for sales handoff. Tracked prospect data and refined outreach strategies to increase meeting conversion rates.

Outbound Prospecting Cold Calling Lead Qualification CRM Messaging

Seasonal Customer Advocate

Boldr Philippines

Sep 2021 - Feb 2022 (5 months)

Provided empathetic, accurate customer support for a project-based campaign, documented and escalated issues, and recommended process improvements. Drove FAQ and content suggestions and produced data reports to enhance resolution efficiency and customer satisfaction.

Customer Service Issue Tracking Data Analysis FAQ Development Process Improvement Reporting

Business Development Specialist

OMG National

Conducted 300+ outbound calls daily to qualify prospects and set digital marketing consultations, maintaining lead tracking and detailed CRM notes. Supported campaigns using a prospect database of over 100,000 contacts to drive appointment volume and handoffs to sales.

Outbound Calling Lead Qualification Appointment Setting CRM Prospecting Sales Presentations Data Management Telemarketing

Education

Degrees, certifications, and relevant coursework

Xavier University – Ateneo de Cagayan

Bachelor of Science, Development Communication

Activities and societies: Participated in PHOTOJOURNALISMO (Oct 1, 2011) and SIBYA: 2nd Northern Mindanao Student Communicators Congress (Feb 28, 2013).

Earned a Bachelor of Science in Development Communication, majoring in Educational Communication.