Open to opportunities

Elvin Calayag

@elvincalayag

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Experienced social media manager and executive assistant driving digital engagement and operational efficiency.

Philippines

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What I'm looking for

I seek a role where I can combine social media management and operational support, leverage automation to boost efficiency, and work with collaborative, growth-oriented teams.

I am an experienced Social Media Manager and Executive Assistant with over 18 years combining administrative support, digital marketing, and customer service. I have managed multiple business accounts and campaigns using tools like Facebook Ads Manager, ManyChat, GoHighLevel, Canva, Google Suite, and Slack.

At The VA Group I managed 20 business accounts across Facebook Business Manager, handled audience targeting, content creation, automation setup, ad management, email and text campaigns, and ROI tracking. In prior BPO roles I supported major brands including Google, Comcast, Capital One, and HSBC, delivering technical support, dispute resolution, and process automations.

I am known for being reliable, proactive, and detail-oriented, with a track record of building automation tools and workflows that improve productivity and ensure accurate reporting and client satisfaction.

Experience

Work history, roles, and key accomplishments

Social Media Manager

The VA Group (Brightside Consulting)

May 2020 - Aug 2025 (5 years 3 months)

Managed 20 business accounts across Facebook Business Manager, ran audience targeting and Reference ads, implemented ManyChat automations, and produced ROI reports and email/text campaigns using GoHighLevel, improving campaign responsiveness and reporting accuracy.

Facebook Ads Manager ManyChat GoHighLevel Content Creation ROI Reporting Canva Social Media Management Google Sheets

Technical Support Representative

VXI / Sykes Asia

Oct 2018 - Feb 2020 (1 year 4 months)

Provided technical and customer support for Google Store and Comcast Bulk accounts, resolving device, billing, and connectivity issues while supporting team operations and stepping into leadership duties as needed to maintain service levels.

Technical Support Customer Service Troubleshooting Reporting Leadership Communication Skills

Senior Operations Representative

Capital One Support Services Corp.

Oct 2013 - Jul 2018 (4 years 9 months)

Managed customer credit bureau disputes via PLLS and eOSCAR, designed automation tools for data transfers and task tracking, and improved team productivity and accuracy in credit reporting processes.

Process Automation Reporting Compliance

Senior Associate

HSBC Electronic Data Processing (Philippines)

Feb 2007 - Oct 2013 (6 years 8 months)

Managed credit bureau dispute resolutions and coordinated updates with credit reporting agencies using eOSCAR, developing automation tools and templates that optimized team output and data accuracy.

Process Automation Data Integrity Reporting Templates Analytical Thinking Compliance