Open to opportunities

Carla Jane Adamolekun

@carlajaneadamolekun

Message

Experienced sales and customer service leader specializing in team coaching, outreach, and performance-driven results.

Philippines

Message

What I'm looking for

I seek a role where I can lead and coach teams, drive sales and customer satisfaction, implement QA and process improvements, and grow within a collaborative, performance-focused company.

I am an experienced sales and customer service professional with over a decade in call center sales, team leadership, project coordination, and digital marketing supervision. I have led teams, implemented QA and coaching programs, managed projects and campaigns, and driven outreach through cold calling, B2B engagement, and SEO-backed marketing strategies.

I consistently focus on coaching, process improvement, and measurable results — scheduling meetings for account teams, coordinating cross-functional operations, improving website visibility, and maintaining CRM accuracy. I am proactive, goal-driven, and dedicated to developing staff and sustaining strong client relationships.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

The ShipIQ LLC

Feb 2025 - Oct 2025 (8 months)

Prospected and qualified leads via cold calls and emails for global 3PL services, coordinated pricing and quotations with operations, and scheduled meetings for account executives while maintaining CRM accuracy.

Cold Calling Lead Qualification CRM Quoting Scheduling Cross Functional Collaboration

CSR Lead Coordinator

ResolvedCx

Mar 2024 - Feb 2025 (11 months)

Led CSR operations handling inbound/outbound calls and medical support, managed prior auth submissions for GLP-1 coverage, conducted coaching, and reported daily efficiency and QA metrics.

Customer Support Coaching Outbound Calling Refund Retention Handling

Digital Marketing Supervisor

E-Link Systems & Concepts Corporation

Feb 2023 - Feb 2024 (1 year)

Supervised marketing projects and team performance, defined monthly KPIs, implemented SEO improvements, and delivered client reporting to improve visibility and campaign outcomes.

Digital Marketing SEO Team Supervision KPIs Content Strategy Coaching

Team Lead / Junior Project Manager

Exxpert Communications Incorporated

Jan 2014 - Nov 2022 (8 years 10 months)

Led project teams for eight years, managed daily sales reporting, training, QA monitoring, rate control, and client meetings to ensure project delivery and team performance.

Team Leadership Project Management Training Client Communication performance reporting Coaching

Outbound Sales Representative

Call Center 101

Jul 2013 - Dec 2013 (5 months)

Conducted high-volume cold calls, processed sales and customer data, set appointments, and performed post-sale follow-ups to ensure customer satisfaction.