Lord Dnalef Autor

Maintained and managed the Master Project Tracker to ensure 100% visibility of all active organizational initiatives, providing leadership with clear, real-time project status updates.

Monitored progress across 10–20 concurrent projects, identified bottlenecks, clarified ownership, and defined next actions to sustain organizational momentum without executive intervention.

Coordinated cross-funct

• Led end-to-end client onboarding and offboarding while managing CRM systems (GoHighLevel, Kajabi, PhoneBurner), organizing leads, and generating operational reports to support business growth.
• Directed daily operations and project workflows using Asana, assigning tasks, setting deadlines, and overseeing Social Media Managers and Administrative Assistants to improve efficiency and accountabilit

• Led and supervised a team of Virtual Assistants, overseeing daily operations and ensuring high-quality administrative and client support.
• Monitored performance metrics, addressed agent concerns, and implemented workflow improvements to enhance productivity.
• Collaborated with clients to streamline processes, improve task management systems, and support ongoing business growth.

Manages schedules, organizes syncs and meetings, and oversees daily operations for qualification and onboarding of project workers for a major social media platform globally. Interfaces with clients and colleagues for strategic approaches for our projects with tools such as Asana and 15five. Prepared daily, weekly, and monthly reports, and maintained appointment calendars for executives.

Mentored, motivated, and monitored teams of customer service and technical support representatives to aid them through challenging customer service issues. Coached representatives to steadily improve their KPI’s and performance metrics. Interviewed new applicants. Evaluated data daily, presents weekly performance reports with the clients and budget reports with the executives. Oversees the whole a

Specialized in providing intelligence and information to aid customer representatives excel with their customer’s experience. Took supervisor calls, chats, and emails to help with the volume especially during peak season. Reports the team’s common issues to help execute action plans.

Creates daily reports of the account’s performance in terms of all KPI’s and metrics. Analyzes all the performance issues and formulate action plans with the account managers and directors. Coordinates with the team leaders for their visibility and awareness of each of their subordinates’ strengths weaknesses. Helped create a dashboard for weekly and monthly business reviews for the managers to pr

Provided excellent support in inbound and outbound calls, email, and chat for a world-renowned audio company.

Manages the schedule of the whole team that supports a 24/7 live chat and email support for an EU based gaming website. Presents weekly performance reports to our clients. Maintained 24/7 support with no attrition and any issues with the clients.

Managed team schedules for 24/7 live chat and email support for a European gaming platform. Presented weekly performance reports to clients with zero attrition.

Performed outbound sales calls for a US based car insurance company. Cold calling almost 700 clients daily with daily conversions.

Excelled in inbound and outbound calls and emails for the largest floral and foods gift retailer and distribution company in the US. Maintained improvement until the end of ramp by hitting the daily sales targets and KPI’s.

Pursued a degree in Mechanical Engineering from 2010 to 2013.