Open to opportunities

Jhumarlyn Duran Gomez

@jhumarlyndurangomez

Message

Dedicated customer service and administrative professional with proven skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a knowledgeable and dedicated customer service, data entry, and administrative professional with a strong commitment to maintaining customer satisfaction and contributing to company success. My experience includes working as a Customer Service Agent at Wayfair, where I educated clients on account services and resolved inquiries efficiently. I pride myself on my ability to establish rapport with clients and my motivation to enhance customer experiences through quality service and process optimization.

Throughout my career, I have demonstrated my ability to adapt to new technologies and maintain a positive demeanor in high-pressure environments. My role as an Office Administrative Assistant at National Retail Systems allowed me to deliver top-notch administrative support while managing office operations effectively. I am also bilingual in Spanish, which enhances my ability to communicate with a diverse clientele. I am passionate about developing relationships and cultivating partnerships that drive business growth.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Wayfair

Jul 2022 - Present (3 years)

Educated clients on account services and resolved client inquiries regarding statement information and account balances. Processed customer service orders promptly to increase customer satisfaction and clarified customer issues to determine root cause of problems.

CRM Software Customer Satisfaction Process Transactions

Office Administrative Assistant

National Retail Systems

Jul 2021 - Present (4 years)

Responded to inquiries from callers seeking information and created and updated records and files to maintain document compliance. Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Team Leadership Microsoft Office Communication

Customer Service Specialist

Oportun

Apr 2021 - Present (4 years 3 months)

Participated in team meetings and training sessions to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Sales Strategy Customer Engagement Product Knowledge

Office Manager's Assistant

Braces World Orthodontics

Jun 2019 - Present (6 years 1 month)

Improved safety procedures to promote employee well-being and safety and protect the company from potential liability. Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Safety Procedures Document Management Budget Management

Manager of Sales and Production

Ms Family Corp

Jan 2018 - Present (7 years 6 months)

Managed revenue models, process flows, operations support, and customer engagement strategies. Met with clients, delivering presentations, and educating them on product and service features and offerings.

Revenue Management Sales Strategy Marketing Business Development

Customer Service Cashier

Ms Family Corp

Aug 2015 - Present (9 years 11 months)

Utilized various software applications to process customer orders and redeemed coupons to discount purchases. Responded promptly to requests for assistance, spills, and customer inquiries.

Customer Service Order Processing Order Inquiries

Education

Degrees, certifications, and relevant coursework

Bryant and Stratton College

Associate of Science, Business Administration and Management

2021 - 2021

Grade: 3.8 GPA

Activities and societies: Dean's List Spring 2020, Dean's List Fall 2020, Dean's List Spring 2021

Completed an Associate of Science degree in Business Administration and Management. Achieved Dean's List honors for Spring 2020, Fall 2020, and Spring 2021, maintaining a strong academic record with a 3.8 GPA.