Open to opportunities

Kayla User

@kaylauser1

Message

Dedicated customer service representative with strong organizational skills.

United States

Message

What I'm looking for

I am looking for a supportive team environment where I can grow and contribute.

As a dedicated customer service representative with over five years of experience, I thrive in fast-paced environments where I can utilize my skills in communication and problem-solving. My background includes managing day-to-day office operations, scheduling, and database management, which has equipped me to handle various responsibilities efficiently. I have received multiple compliments from managers for my ability to adapt quickly and work collaboratively with my team.

Throughout my career, I have excelled in customer service roles, including positions at Banana Republic and Fun Kids Dentistry, where I honed my skills in handling inquiries, processing claims, and ensuring customer satisfaction. I am proficient in various software applications, including Open Dental, G Suite, and Microsoft Office, which allows me to generate reports and maintain organized records effectively. I am passionate about providing a positive experience for clients and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Front Desk

Star Smiles of Aubrey

Utilized Open Dental System for administrative tasks, including insurance coordination, claims processing, and scheduling. Worked well with patients and performed administrative tasks such as preparing, organizing, and storing information.

Customer Service Administrative Support Scheduling Data Management

Customer Support Rep

Banana Republic

Managed inbound and outbound customer service calls, assisting with new account setups, reward programs, and shipping/return statuses. Achieved quarterly goals and maintained high customer satisfaction ratings, while also training new hires and transitioning across business units.

Customer Service Outbound Calling Account Management Customer Retention Training Cross Functional Collaboration

Social Media and Culture Content Specialist

Freelance

Developed content strategies for social media platforms, focusing on sneaker culture, streetwear, music, and pop culture. Demonstrated strong familiarity with content styles and digital presence, ensuring brand consistency and engaging storytelling.

Social Media Management Content Creation Trend Analysis Digital Publishing Proofreading Communication Skills

Assistant

Strong Man Movers

Scheduled appointments, meetings, and events to ensure efficient workflow and improved customer service by overseeing weekly projects. Ensured strict adherence to company policies and procedures, guaranteeing compliance.

Scheduling Project Management Cold Calling Chat Support Customer Service

Front Desk

Fun Kids Dentistry

Handled customer service, insurance, claim checks, and receptionist duties, ensuring prompt and professional assistance. Managed scheduling and appointments, avoiding conflicts and maintaining an organized calendar.

Customer Service Insurance Claims Scheduling G Suite Microsoft Office

Assistant Data Entry

Freelance

Managed prompt resolution of inquiries and prioritized customer satisfaction by addressing concerns with patience and understanding. Performed administrative tasks such as preparing, organizing, and storing information, maintaining records, and assisting with office organization.

Data Entry Customer Satisfaction Administrative Support Record keeping Email Communication