Myrtha Chataigne
@myrthachataigne
Dedicated customer service representative focused on ultimate customer satisfaction.
United StatesWhat I'm looking for
I am a dedicated Customer Service Representative with a proven track record of providing quality care and ensuring ultimate customer satisfaction. My experience includes managing customer accounts, responding to service queries, and maintaining excellent communication with clients. I take pride in my ability to establish strong relationships, which has contributed to my 90% average customer satisfaction rating at my current position.
Throughout my career, I have honed my skills in general accounting and finance transactions, alongside my customer service expertise. I am bilingual and possess excellent time management skills, allowing me to handle a high volume of calls and inquiries efficiently. I am enthusiastic, reliable, and ready to bring my skills to a new team where I can continue to grow and contribute positively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Marketing Concepts-Ability Commerce
Aug 2023 - Sep 2024 (1 year 1 month)
Answered and directed over 80 calls daily, managing customer accounts, responding to service queries, and processing account cancellations. Achieved a 90% average customer satisfaction rating by researching and managing highly complicated accounts to provide comprehensive service and assist upper management.
Survey Agent
Nichols Research
Jul 2022 - Jun 2023 (11 months)
Conducted telephone interviews to gather public opinions on relevant and specific topics. Recruited survey participants through social media, online correspondence, and physical outreach activities. Wrote proposals to secure approval for survey designs and questionnaires from the research department.
Customer Service Representative
Alorica
Dec 2021 - Jul 2022 (7 months)
Resolved customer questions and concerns via phone, email, online chat, and social media platforms. Maintained and updated customer information as necessary, calmly attempting to resolve and de-escalate any issues. Escalated calls to supervisors when necessary and appropriate.
Customer Service Representative
HGS
Jan 2019 - Nov 2021 (2 years 10 months)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times and managed a constant flow of calls with minimal delays. Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Degrees, certifications, and relevant coursework
CCH Canado Technique
Unknown, Unknown
Details about the curriculum and academic focus are not provided.
Florida Atlantic University
Unknown, Unknown
Details about the curriculum and academic focus are not provided.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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