Brandi User

I am a customer service representative with extensive experience in providing exceptional support and solutions to customers. Over the years, I have honed my skills in communication, leadership, and relationship-building, ensuring that customer satisfaction remains my top priority. My journey began at Wayfair, where I excelled as a Service Specialist II, assisting front-line agents and customers with specialized resolutions. I take pride in maintaining an impressive customer satisfaction rate, consistently achieving over 80% in my interactions.

Throughout my career, I have demonstrated my ability to handle high volumes of customer interactions, often exceeding 60 daily. My role at Wayfair allowed me to contribute to team presentations and documents, fostering a collaborative environment that benefited both customers and team members. Additionally, my experience as an Assistant Store Manager at Little Caesars Pizza equipped me with valuable skills in employee coordination and guest service, further enhancing my ability to deliver quality service in fast-paced settings.