Danielle Cruz

As a customer service professional with extensive remote experience, I pride myself on delivering exceptional support and ensuring client satisfaction. My journey began at Zara, where I honed my organizational and communication skills, managing customer inquiries and assisting with online orders. This foundational experience paved the way for my roles at Claire's and Hotwire Communications, where I further developed my ability to resolve issues efficiently and collaborate with cross-functional teams.

At Hotwire Communications, I excelled in managing customer accounts and processing orders while maintaining accurate records in the CRM system. My commitment to providing detailed explanations and support has consistently helped customers maximize their experience with our services. I thrive in remote work environments, utilizing collaboration tools like Slack and Zoom to enhance team communication and service delivery. I am passionate about continuous improvement and always seek ways to enhance customer interactions.