Open to opportunities

V Mora

@vmora

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Customer service professional with 9+ years of experience.

United States

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What I'm looking for

I am looking for a customer-focused role that values communication and problem-solving.

With over nine years of experience in customer service, I have honed my skills in delivering high-quality support across various channels, including phone, chat, and in-person interactions. My ability to handle high-volume calls and resolve customer concerns has consistently contributed to maintaining high levels of customer satisfaction. I pride myself on my strong communication skills and my capacity to work effectively in remote environments.

Throughout my career, I have worked in diverse roles, from a Customer Service Representative at TurboTax to a Sales Associate at Dollar General. Each position has equipped me with valuable insights into customer needs and the importance of a positive attitude and teamwork. I am also proficient in data entry, achieving a typing speed of 60 WPM with high accuracy, and I am conversational in Spanish, which allows me to assist a broader range of customers.

Experience

Work history, roles, and key accomplishments

Customer Service Representative/Tech Specialist

TurboTax/Sitel

Jan 2025 - Apr 2025 (3 months)

Assisted customers with completing and submitting tax returns, and answered any questions or concerns in a professional manner. Efficiently took case notes for each customer, and transferred calls as needed to the appropriate department.

Customer Service Data Entry CRM Microsoft Office

Sales Associate

Dollar General

Jul 2023 - Sep 2023 (2 months)

Assisted customers with purchases, returns, and questions in a friendly manner. Handled POS transactions accurately and efficiently, and restocked merchandise while maintaining a clean, organized store.

Customer Service Merchandising Inventory Management Sales

National Survey Caller

Dynata

Aug 2022 - Oct 2022 (2 months)

Conducted 500+ outbound calls weekly to gather survey data, maintaining high engagement with respondents to meet quotas. Handled demographic data entry accurately.

Outbound Calling Data Collection Survey Design Data Entry Communication

Inventory Specialist

WIS International

Sep 2020 - Aug 2021 (11 months)

Accurately counted and managed inventory at multiple locations, working independently and as part of a team to meet deadlines. Reported data to management and suggested improvements.

Inventory Management Data Reporting Teamwork Process Improvement

Package Handler

UPS

Mar 2018 - Feb 2019 (11 months)

Loaded trucks with up to 2,000 packages per shift, maintaining safety and compliance standards. Ensured efficient and secure handling of all packages.

Logistics Package Handling Compliance Teamwork Time Management Package handling

Rental Office Receptionist

Himrod Houses

Feb 2016 - Jun 2016 (4 months)

Answered phones, directed calls, and handled client documents. Processed payment records and work orders with accuracy, supporting office operations with various administrative tasks.

Receptionist Duties Data Entry Document Management Payment Processing Administrative Support