VMV Mora
@vmora
Customer service professional with 9+ years of experience.
United StatesWhat I'm looking for
With over nine years of experience in customer service, I have honed my skills in delivering high-quality support across various channels, including phone, chat, and in-person interactions. My ability to handle high-volume calls and resolve customer concerns has consistently contributed to maintaining high levels of customer satisfaction. I pride myself on my strong communication skills and my capacity to work effectively in remote environments.
Throughout my career, I have worked in diverse roles, from a Customer Service Representative at TurboTax to a Sales Associate at Dollar General. Each position has equipped me with valuable insights into customer needs and the importance of a positive attitude and teamwork. I am also proficient in data entry, achieving a typing speed of 60 WPM with high accuracy, and I am conversational in Spanish, which allows me to assist a broader range of customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative/Tech Specialist
TurboTax/Sitel
Jan 2025 - Apr 2025 (3 months)
Assisted customers with completing and submitting tax returns, and answered any questions or concerns in a professional manner. Efficiently took case notes for each customer, and transferred calls as needed to the appropriate department.
Sales Associate
Dollar General
Jul 2023 - Sep 2023 (2 months)
Assisted customers with purchases, returns, and questions in a friendly manner. Handled POS transactions accurately and efficiently, and restocked merchandise while maintaining a clean, organized store.
National Survey Caller
Dynata
Aug 2022 - Oct 2022 (2 months)
Conducted 500+ outbound calls weekly to gather survey data, maintaining high engagement with respondents to meet quotas. Handled demographic data entry accurately.
Inventory Specialist
WIS International
Sep 2020 - Aug 2021 (11 months)
Accurately counted and managed inventory at multiple locations, working independently and as part of a team to meet deadlines. Reported data to management and suggested improvements.
Package Handler
UPS
Mar 2018 - Feb 2019 (11 months)
Loaded trucks with up to 2,000 packages per shift, maintaining safety and compliance standards. Ensured efficient and secure handling of all packages.
Rental Office Receptionist
Himrod Houses
Feb 2016 - Jun 2016 (4 months)
Answered phones, directed calls, and handled client documents. Processed payment records and work orders with accuracy, supporting office operations with various administrative tasks.
Education
Degrees, certifications, and relevant coursework
Technical Career Institute
Diploma, Human Services
Completed a program in Human Services, gaining foundational knowledge in social work and community support.
Martin De Porres
High School Diploma, General Studies
Grade: Honors
Activities and societies: Editor-In-Chief of High School Newspaper
Achieved a Regents High School Diploma with Honors, demonstrating academic excellence and dedication.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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