V Mora

Assisted customers with completing and submitting tax returns, and answered any questions or concerns in a professional manner. Efficiently took case notes for each customer, and transferred calls as needed to the appropriate department.

Assisted customers with purchases, returns, and questions in a friendly manner. Handled POS transactions accurately and efficiently, and restocked merchandise while maintaining a clean, organized store.

Conducted 500+ outbound calls weekly to gather survey data, maintaining high engagement with respondents to meet quotas. Handled demographic data entry accurately.

Accurately counted and managed inventory at multiple locations, working independently and as part of a team to meet deadlines. Reported data to management and suggested improvements.

Loaded trucks with up to 2,000 packages per shift, maintaining safety and compliance standards. Ensured efficient and secure handling of all packages.

Answered phones, directed calls, and handled client documents. Processed payment records and work orders with accuracy, supporting office operations with various administrative tasks.

Completed a program in Human Services, gaining foundational knowledge in social work and community support.

Grade: Honors

Activities and societies: Editor-In-Chief of High School Newspaper

Achieved a Regents High School Diploma with Honors, demonstrating academic excellence and dedication.