Open to opportunities

Jeremy McManigal

@jeremymcmanigal

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Professional customer support representative with over ten years of experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and leadership.

I am a dedicated customer support representative with over ten years of experience in engaging with customers in a supportive, friendly, and professional manner. My extensive background includes more than six years of leadership experience, where I directed a summer camp and managed the stockroom of a major retail organization. I have a strong technical background with over eight years of experience working with technology, specifically Windows PC operating systems, and two years of experience in technical troubleshooting.

In my current role as Stockroom Lead at Hobby Lobby, I have enhanced order processes, boosted customer satisfaction, and maintained seamless operations. I lead stockroom hiring, ensure accurate product handling, and have implemented new loss prevention techniques that significantly decreased shrinkage rates. My previous roles, including Senior Guest Advisor at GameStop and Customer Support Associate at Vizio, have equipped me with the skills to resolve customer inquiries effectively, train new staff, and improve team efficiency.

Experience

Work history, roles, and key accomplishments

Current

Stockroom Lead

Current

Hobby Lobby

Jun 2019 - Present (6 years)

Enhanced order processes and maintained seamless operations, leading stockroom hiring and ensuring accurate product handling. Implemented new loss prevention techniques, significantly decreasing shrinkage rates and protecting company assets.

Inventory Management Loss Prevention Team Leadership Communication Stockroom Operations Product Handling

Current

Stockroom Lead

Current

Hobby Lobby

Jun 2019 - Present (6 years)

Enhanced order processes, boosted customer satisfaction, and maintained seamless operations. Led stockroom hiring, ensured accurate product handling, and reduced shrinkage. Implemented new loss prevention techniques, significantly decreasing shrinkage rates and protecting company assets.

Order Processing Inventory Management Loss Prevention Team Leadership Communication Product Handling Customer Satisfaction

Senior Guest Advisor

GameStop

Oct 2018 - Present (6 years 8 months)

Assisted customers in selecting products and trained new staff, improving team efficiency and product knowledge. Processed transactions accurately and resolved customer inquiries, boosting satisfaction and loyalty.

Customer Service Staff Training Sales Product Knowledge Problem Solving

Senior Guest Advisor

GameStop

Oct 2018 - Jun 2020 (1 year 8 months)

Assisted customers in selecting products and trained new staff, improving team efficiency and product knowledge. Processed transactions accurately, ensuring smooth operations. Resolved customer inquiries and coordinated special orders, boosting satisfaction and sales opportunities.

Customer Service Sales Staff Training Problem Solving Product Knowledge

Area Director

Northern Star Council Many Point Scout Camp

Jun 2018 - Present (7 years)

Oversaw up to 3 staff and 13 scouts weekly, ensuring the area was safe and up to BSA standards. Transported scouts safely and efficiently, and helped maintain other areas when not in use.

Logistics Youth Leadership Communication Problem Solving

Area Director

Northern Star Council Many Point Scout Camp

Jun 2018 - Sep 2018 (3 months)

Oversaw up to 3 staff and 13 scouts weekly, maintaining the area to ensure it was safe and up to BSA standards. Transported scouts from the area to other camps in a safe and efficient manner. Helped to maintain other areas when not in use.

Team Leadership Logistics Youth Development Communication Problem Solving

Customer Support Associate

Vizio

May 2015 - Jan 2017 (1 year 8 months)

Conferred with customers by telephone to provide information about products or services, take orders, or obtain details of complaints. Kept records of customer interactions and determined charges for services. Provided over-the-phone troubleshooting for issues, setting up service when needed.

Customer Support Technical Troubleshooting Call Center Operations Data Entry Customer Service Problem Solving Communication

Customer Support Associate

Vizio

May 2015 - Present (10 years 1 month)

Conferred with customers via telephone to provide information, take orders, and resolve complaints. Provided over-the-phone troubleshooting for device issues, setting up service when needed.

Technical Troubleshooting Customer Support Call Center Operations Billing

Retail Customer Service Associate

GameStop

Jan 2014 - Present (11 years 5 months)

Guided customers to optimal purchases, enhancing satisfaction and store loyalty by explaining product features. Processed transactions swiftly and designed merchandise displays, increasing sales through visual strategy.

Customer Service Sales Product Knowledge Merchandise Customer Engagement

Retail Customer Service Associate

GameStop

Jan 2014 - Jun 2018 (4 years 5 months)

Guided customers to optimal purchases, enhancing satisfaction and store loyalty. Explained product features, empowering informed customer decisions, and processed transactions swiftly. Designed merchandise displays, increasing sales through visual strategy, and resolved customer inquiries.

Customer Service Product Knowledge Merchandise Problem Solving

Education

Degrees, certifications, and relevant coursework

Western Iowa Tech Community College

Associate of Applied Science, Game and Interactive Media Design

Activities and societies: Completed a project recognized by the Dean of the School. Earned Audio Engineering certificate with an emphasis in music scoring for media

Completed a project recognized by the Dean of the School. Earned an Audio Engineering certificate with an emphasis in music scoring for media.