Ariel O'Neill
@arieloneill
Dedicated customer service professional with strong problem-solving skills.
What I'm looking for
I'm a dedicated customer service professional with extensive experience in providing exceptional support and resolving customer issues. My journey in customer service began at GameStop, where I developed a passion for helping customers and ensuring their satisfaction. Over the years, I have honed my skills in various roles, including as a Customer Service Representative at Patagonia and BlendJet, where I consistently delivered high-quality service and maintained a positive environment.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently while maintaining a calm demeanor under pressure. My experience with tools like MS Office, Zendesk, and Shopify has equipped me with the technical skills necessary to excel in fast-paced environments. I take pride in my attention to detail and my ability to communicate effectively with diverse customers, ensuring that their needs are met promptly and thoroughly.
Experience
Work history, roles, and key accomplishments
Temporary Data Entry
Project ABLE
Jan 2024 - Jan 2025 (1 year)
Performed data entry tasks with high accuracy and efficiency. Maintained and organized electronic files.
Cashier
Wal-Mart
Jan 2019 - Dec 2020 (1 year 11 months)
Handled cash and card transactions accurately and efficiently. Provided friendly and efficient service to all customers.
Customer Support
First Call Resolution
Jan 2014 - Dec 2018 (4 years 11 months)
Resolved customer complaints and questions, demonstrating ownership of the customer experience. Promoted from Tier I to Tier II Customer Experience Associate due to excellent performance.
Game Advisor
GameStop
Jan 2013 - Dec 2014 (1 year 11 months)
Advised customers on game products and provided assistance with purchases. Maintained product knowledge and assisted with store operations.
Cashier
Michaels
Jan 2012 - Dec 2014 (2 years 11 months)
Welcomed customers and processed transactions accurately. Maintained a friendly environment and provided good service.
Education
Degrees, certifications, and relevant coursework
Ariel hasn't added their education
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Availability
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