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@arieloneill
Dedicated customer service professional with strong problem-solving skills.
I'm a dedicated customer service professional with extensive experience in providing exceptional support and resolving customer issues. My journey in customer service began at GameStop, where I developed a passion for helping customers and ensuring their satisfaction. Over the years, I have honed my skills in various roles, including as a Customer Service Representative at Patagonia and BlendJet, where I consistently delivered high-quality service and maintained a positive environment.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently while maintaining a calm demeanor under pressure. My experience with tools like MS Office, Zendesk, and Shopify has equipped me with the technical skills necessary to excel in fast-paced environments. I take pride in my attention to detail and my ability to communicate effectively with diverse customers, ensuring that their needs are met promptly and thoroughly.
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Work history, roles, and key accomplishments
Project ABLE
Jan 2024 - Jan 2025 (1 year)
Performed data entry tasks with high accuracy and efficiency. Maintained and organized electronic files.
Wal-Mart
Jan 2019 - Dec 2020 (1 year 11 months)
Handled cash and card transactions accurately and efficiently. Provided friendly and efficient service to all customers.
First Call Resolution
Jan 2014 - Dec 2018 (4 years 11 months)
Resolved customer complaints and questions, demonstrating ownership of the customer experience. Promoted from Tier I to Tier II Customer Experience Associate due to excellent performance.
GameStop
Jan 2013 - Dec 2014 (1 year 11 months)
Advised customers on game products and provided assistance with purchases. Maintained product knowledge and assisted with store operations.
Michaels
Jan 2012 - Dec 2014 (2 years 11 months)
Welcomed customers and processed transactions accurately. Maintained a friendly environment and provided good service.
Degrees, certifications, and relevant coursework
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