Nathaniel Tucker
@nathanieltucker
Customer service professional and team captain delivering technical support and exceptional customer experiences.
What I'm looking for
I am a customer service professional and Team Captain with extensive call-center and retail experience who helps teams deliver dependable service.
I guide agents with blast reports, troubleshoot technical issues, and provide how-to guidance so advisors can resolve difficult calls quickly.
I have handled inbound and outbound calls, billing and account assistance, store operations and register/money-handling duties, and I am comfortable navigating multiple monitors and databases.
I hold Basic Life Support and Food Handler certifications, am authorized to work anywhere in the U.S., and I’m eager to grow into greater responsibility in a fast-paced, service-focused role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Transcom
Feb 2022 - Present (3 years 6 months)
Serve as a Services 4+ team captain, guiding agents, managing blast reports, troubleshooting technical issues, and handling customer interactions daily.
Walmart Associate
Walmart
Provide customer assistance, operate registers, handle cash and perform reshops in a fast-paced retail environment while regularly lifting up to 50 lbs.
Call Center Representative
Maximus Federal Service
Oct 2019 - Feb 2021 (1 year 4 months)
Handled inbound and outbound calls regarding beneficiaries' health coverage, navigated dual monitors and databases, adhered to scripting, and participated in weekly performance debriefs.
Education
Degrees, certifications, and relevant coursework
Franklinton Adult Education
General Educational Development, General Educational Development
2016 -
Attended General Educational Development program at Franklinton Adult Education from June to August 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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